在《暗黑破壞神III》5月15日正式發售以來,對台灣區玩家來說,可以說在各種意義上都鬧得沸沸揚揚。先是發售當天的登入錯誤狀況,到之後台灣區玩家連線架設在韓國的亞洲區伺服器狀況等。對於許多認為自己等了10年的玩家來說,累積了不少負面情緒,當然這同時也彰顯《暗黑破壞神III》究竟在台灣掀起多大的旋風。

而台灣時間今天(5月24日)下午時,針對這一周以來台灣區的《暗黑破壞神III》銷售以及遊玩狀況,Blizzard Entertainment的營運長Paul Sams,透過媒體對台灣玩家發表了以下聲明。



台灣《暗黑破壞神III》上市最新說明
親愛的玩家,您好:

  我們要深深表達我們對台灣玩家社群的感謝,也為你們最近所經歷的遊戲體驗問題致歉。我們一直努力解決這些影響玩家進行遊戲及享受遊戲的問題,目前也在進行一些重要改善。

  在準備《暗黑破壞神III》上市時,我們相信我們已經非常大膽預測各地區連線至伺服器的玩家數量,依據這樣的預測訂定硬體設備購買的方針,且我們所購買的硬體數量甚至比根據預測所推估所需硬體數量還多,但是亞洲地區玩家熱烈的支持讓我們的伺服器一直處在滿載以及許多玩家排隊等候進入遊戲的狀況。

  我們最近優化了Battle.net,也加強了伺服器容量以及降低排隊時間,除此以外,我們正在佈署額外的伺服器,以讓許多排隊的玩家得以進入《暗黑破壞神III》。我們會盡快完成這些伺服器的設定,相信有了這些伺服器及上述的改善措施,排隊人數在近期內如果沒有完全消失的話,至少也會大量的減少。

  除了伺服器容量問題,台灣玩家對《暗黑破壞神III》的熱烈反應已對台灣與亞洲伺服器之間的公用網路頻寬造成壓力導致額外的排隊。針對這個情況,我們已經實施短期解決方案,你可能已經注意到這個方案的成效。然而,這是我們想要完全避免的狀況,所以我們已持續和區域的電信業者共同監測及解決問題,以期找到能為我們玩家增加頻寬的解決方案。我們希望盡快提供一個永續的解決方案,並隨時和你們更新我們的進度。

  以下資訊提供參考,自上市後,亞洲地區伺服器的容量已經增加超過100%,此已經超出了我們對此地區最樂觀預期的20%,在未來的7到14天,我們期望再額外增加35%的亞洲區域伺服器容量。

  我們了解這些問題已經嚴重地影響到許多玩家享受《暗黑破壞神III》的樂趣。我們在此誠摯道歉,並希望你們了解我們的團隊正在日以繼夜的解決這些及其他影響遊戲的問題,我們將持續努力不懈直到這些問題被解決為止。感謝你們的意見,我們期待盡快在遊戲中與你相見。

Blizzard Entertainment 營運長
Paul Sams 謹上




原文如下:

Diablo III Taiwan Launch Update
Dear players,

We would like to express our sincere appreciation to the Taiwanese community, and would like to apologize for the recent service issues many of you have experienced. We've been working to address the issues affecting your ability to play and enjoy the game, and are in the process of making some key improvements.

When we were preparing for the Diablo III launch, we made what we believed were aggressive projections for the number of players connecting to our servers in the region and used those projections as a guideline for our hardware purchases. We bought more hardware than would be necessary based on those projections, but the overwhelming support for the game in Asia has resulted in the servers commonly being at capacity with a large number of players waiting to get in.

We've recently been able to make some optimizations to Battle.net, as well as improve server capacity and lower queue times, and we've also been in the process of deploying additional servers to handle the large number of players queuing up to play Diablo III. We are working to set up these additional servers as soon as possible and believe that, with these servers and with the changes mentioned above, queues should be greatly reduced in the immediate future, if not eliminated altogether.

In addition to the server capacity issue, the overwhelming response by our Taiwan players to Diablo III has put pressure on the public internet capacity between Taiwan and our Asia server region, resulting in additional queuing. We’ve implemented a short-term solution to help address this situation, and you should be noticing the effects of that already. However, it’s something we want to avoid altogether, so we’ve been working with regional ISPs to monitor and address the issue and to find a solution that would increase bandwidth for our players. We hope to have a sustainable solution in place as soon as possible and will keep you updated on our progress.

For your information, since launch day we have increased our Asia region capacity by over 100%, which was already 20% larger than our most optimistic expectations for the region, and within the next 7-14 days we expect to add another 35% capacity to our Asia region servers.

We understand that these issues have severely impacted enjoyment of Diablo III for many of you. We sincerely apologize and want to let you know that our teams are working around the clock to address these and other game-impacting issues, and we will continue to work tirelessly until we see them addressed. Thank you for your feedback, and we hope to see you in-game as soon as possible.
Sincerely,

Paul Sams
Chief Operating Officer
Blizzard Entertainment





從這封來自營運長,針對台灣區玩家的宣言,可以知道Blizzard美方倒不是無視於台灣區《暗黑破壞神III》玩家所遭遇的狀況以及不滿,也提出具體的改善措施。但以台灣區的玩家對於Blizzard過往所出品的遊戲,從《星海爭霸》、《暗黑破壞神II》、《魔獸爭霸3》、《魔獸世界》與諸多資料片、《星海爭霸2》一直到現在的《暗黑破壞神III》,長久都有著相當高的支持與愛好,對於這次《暗黑破壞神III》的諸多狀況,會有失望的情緒是可以想見的。經歷了一週排隊登入的鬱悶之後,現在就期待暴雪是否能如營運長的宣言,盡快改善問題吧。