(分享)Seagate硬碟送修方式

arst

101分

441樓

arst

個人積分：101分

文章編號：20188479

chiahung97 wrote:
前幾天RMS了一顆3...(恕刪)

那個網頁附件是制式的，上方的資訊是給你核對資料
下面是說明(從Dear Sir or Madam開始)
最重要的是這行說明
Total Return Unrepaired Quantity (RUR) greater than 0
你看他寄給你的email信附件的那個網頁
有這一行Total Return Unrepaired Quantity
是指退還的硬碟數
然後後面有個數字，如果不是0而是N的話，那就是說seagate他認定你寄出的硬碟中有N個不符合他們保固範圍內
如果是0的話，就是seagate肯收你寄出的所有硬碟~
但我想這並不代表，他已認定你寄出的所有硬碟是有問題的硬碟，只是認定是否在保固範圍內而已

我6/4填RMA
6/8寄出，6/10寄到
6/11 收到RMA寄出通知信

SEAGATE SINGAPORE IHQ P/L

Your order has shipped!

===============================================================================
ORDER NUMBER: 34637860
===============================================================================

SHIP TO: BILL TO:

SHIPPING DATE: 06/11/10 CARRIER NAME: UPS EXPRESS
TRACKING NUMBER: 1ZRXXXXXXXXXXXXXX
LIN PRODUCT NUMBER PRODUCT DESCRIPTION SHP QTY
--- --------------------------- ------------------------ ----------
1 9BX154-303 ST3500320AS 1

-----------
TOTAL: 1

不過奇怪的是在UPS上打TRACKING NUMBER一直跟我說找不到號碼，可能要等一下才會有資料吧

COCO5550

69分

442樓

COCO5550

個人積分：69分

文章編號：20232452

感謝各位詳細的教學我剛剛也成功登錄送修320GB .......thanks

dctalk

0分

443樓

dctalk

個人積分：0分

文章編號：21046957

Dear Sir or Madam,

Your RMA (Return Material Authorization) Number is 1003190520.
Your Order Reference Number is 1003190520.

This document details the RMA as received. If there are any differences from the Order Acknowledgement, please amend your records accordingly.

If your Return Acknowledgement above shows the Total Return Unrepaired Quantity (RUR) greater than 0, then we have determined that your RMA includes products that are not covered by Seagate's warranty and Seagate has no obligation to replace these products. Your warranty claim for these products has therefore been rejected as invalid.

For a full list of all conditions not covered by warranty, please reference warranty statement supplied with the product and also reference our Seagate Return Policy on our website at www.Seagate.com. Please also reference the Seagate Warranty Void Checklist on our website under Warranty Support and Returns Assistance as a visual aid for items that Seagate will not accept as a justified warranty claim.

The aforementioned product(s) will be Returned to you Un-Repaired. Please be advised that you must pay all applicable duties and customs charges for shipments to and from Seagate. You may also be required to pay freight costs associated with returning the product(s) to you.

If no arrangements have been made 30 days after this notice, you will automatically release ownership of the drives to Seagate (not applicable to AMER(US,Canada and Brazil))

** ** ** ** ALWAYS REFERENCE RMA NUMBER ** ** ** ** when inquiring about or sending in your order.

AMER (US,Canada and Brazil),ASIA PACIFIC

Please go to http://www.seagate.com/www/en-us/about/contact_us/ if you have questions about your order.

EMEA :UROPE, MIDDLE EAST, AFRICA

Email : euro.customer.support@seagate.com

Should you have any questions please contact us with a subject line "Return Unrepaired Inquiry". You can arrange pickup of the drive/s at the following address, please have the courier reference your RMA number and number of units to be picked up.

SEAGATE TECHNOLOGY, INT 'L
Koolhovenlaan 1
Schiphol-Rijk 1119 NB
Netherlands

Best regards,
Seagate Technology

小弟不才
看不懂.....

請問大家這樣是被退回嗎?

ukqcer

11分

444樓

ukqcer

個人積分：11分

文章編號：21113323

之前雞瘟沒事

更新韌體也正常使用

但是近半年出現2次壞軌

第一次自己用修護軟體搞定

但這一次掃描後比第一次壞軌還多

剛好看到這篇,決定送修(雖然也有送過1次日立的)

這顆是使用最短命的一顆1.5年

小仲827

133分

445樓

小仲827

個人積分：133分

文章編號：21121857

請問桃園UPS收貨中心是不是搬家了

我的RMA 訂單地址

UPS SCS (Taiwan) Co., LTD.
UPS Supply Chain Solutions (Taiwan) Co., Ltd.
No.1676, Zhongzheng N. Rd.
Luzhu Shiang
Taoyuan
Taiwan R.O.C, 338
Taiwan

小仲827

133分

446樓

小仲827

個人積分：133分

文章編號：21123266

7/19 寄出硬碟,今天7/22 就收到e-mail 回覆

看來下禮拜應該可以收到物品

leochiangs

0分

447樓

leochiangs

個人積分：0分

文章編號：21571139

dctalk wrote:
If your Return Acknowledgement above shows the Total Return Unrepaired Quantity (RUR) greater than 0

上面有提到的，
"所有送回未維修的數量大於零"

Your warranty claim for these products has therefore been rejected as invalid.

"你的產品保固要求因不符合被拒絕"

The aforementioned product(s) will be Returned to you Un-Repaired. Please be advised that you must pay all applicable duties and customs charges for shipments to and from Seagate. You may also be required to pay freight costs associated with returning the product(s) to you.

這段大概是說"未維修的產品會被退回給你，但是你必需支付所有相應的運費(包含來回Seagate)"

If no arrangements have been made 30 days after this notice, you will automatically release ownership of the drives to Seagate (not applicable to AMER(US,Canada and Brazil))

我想這段應該是在說如果沒聯絡要退回硬碟，硬碟所有權即移交給Seagate(除非付運費)

應該大概就是這樣，所以應該是不符合保固吧