8/17訂了打折後共英鎊270元的訂單,
8/21被升級成了快遞, 也給我1組追蹤碼, 但追蹤碼去追蹤都是顯示
"Your search did not find any matching tracking. Please refine your search criteria."
至今也沒有收到, 寫信去asos都是給我罐頭文自動回信. 去contact us填資料也是回罐頭文.
但8/23的1筆訂單打折後英鎊383元, 8/26被升級快遞寄出,
在昨天8/30就收到包裹了.
該怎麼辦?
謝謝!
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dumboler wrote:
我想妳最多只能寫信給...(恕刪)
直接寄信到信箱, 他回
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Hello,
We’re letting you know that the email you have sent to us at care@asos.com has arrived into an unattended inbox.
Please click here to visit our Help & Contact pages, which may have the answers you are looking for! Alternatively, please resubmit your query via the Contact Us page and select the most appropriate subject from the drop down list. This means we can route your query to a member of our Team who will help.
All the best,
ASOS Customer Care
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去CONTACT US網頁填資料, 他回
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Hello there,
Thanks for contacting us about your Delivery.
We are currently experiencing an increased volume of e-mails which is unfortunately causing delays to our usual speed of response. Please accept our apologies for any inconvenience this delay may cause. Rather than keep you waiting, we thought we would drop you an email with some information we believe may answer your query.
If your parcel has been sent with Express Delivery, you’ll be able to keep an eye on its progress by clicking on the tracking link which was provided with your Despatch Confirmation Email.
If you are contacting us about your Standard delivery, please check the expected delivery on your Order Confirmation or click here to find out more. If your delivery date has passed and you haven’t received your parcel, we would ask you to allow an extra 9 working days grace for delivery. This is to allow for any delays the Carriers may be experiencing. If you haven’t received your order after this time, please respond back to this email and we will prioritise your enquiry and resolve it.
If your query is not related to deliveries, please visit the Help section on our website where you can find the answers to most frequently asked questions.
All the best,
ASOS Customer Care
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文章編號：30384015
