個人積分：0分
文章編號：34695264
個人積分：0分
文章編號：34700723
個人積分：5分
文章編號：34705589
We apologize that your merchandise listed below is temporarily on backorder with the manufacturer, and at this time the vendor has not been able to provide a specific date for when it expects to ship the merchandise. We will email you with updates on the status of your order as soon as we have further information.
ORDER NUMBER X********
PLEASE CONTACT US BY 04/22/2012 TO AVOID CANCELLATION OF YOUR ORDER (AS REQUIRED BY A FEDERAL TRADE COMMISSION RULE).
Once you contact us, please be assured that we will do everything we can to expedite the shipment of your order. Our toll-free number is (office hours: ).
If the merchandise has not already been shipped, and we do not hear from you within 30 days of the original ship date, your order for this merchandise must be canceled, as required by a Federal Trade Commission rule.
You may cancel your order by calling our customer service department at the toll-free number listed above (if you respond by e-mail, please reply to this message with history). If you decide to cancel, or if we are required to cancel your order for this merchandise, your account will not be charged and any money due will be promptly refunded. Also, even if you request that your order for this merchandise remain open, you will still have the right to cancel at any time before we ship it.
We sincerely apologize for any inconvenience.
You may check your order status at anytime - just sign in on macys.com and go to Customer Service/My Order.
Sincerely,
macys.com Customer Service
If you have any questions about this notice, please contact us or call the toll-free number listed above.
03/24/12 06:00:28
個人積分：27分
文章編號：34708984
個人積分：0分
文章編號：34709825
個人積分：135分
文章編號：34710134
以往只要没收到缺貨取消信(長的怎樣問與答A10有實例)，就可在問與答A8查訂單與運送狀態(不需註冊為Macy' s會員，那是出貨美國境内客户才需要做的事，請問您出貨地也是填台灣嗎?)，如果出現樓上mark0117大大所提，就是UPS已完成美國國內段運送。至於因廠商供貨不即，需回覆才訂單成立乙事，請其他人注意看看，是否也有收到這樣的通知
cocomanlai wrote : 3/18訂..今天收到延遲交貨E-Mail，看起來意思是不是4/22前如果沒通知Macy，那訂單就自動取消，另外我有一點疑問，他信中有給個連結是連到my account中的order status，說是可以查order狀態，但我輸入order number及E-Mail它確會告知我E-Mail錯誤，真的滿怪的!還是說一定要sign in Macy帳號，但購買時應該沒註冊Macy帳號，不知道有無大大知道到底order status該到哪查啊?
We apologize that your merchandise listed below is temporarily on backorder with the manufacturer, and at this time the vendor has not been able to provide a specific date for when it expects to ship the merchandise. We will email you with updates on the status of your order as soon as we have further information.
ORDER NUMBER X********
PLEASE CONTACT US BY 04/22/2012 TO AVOID CANCELLATION OF YOUR ORDER (AS REQUIRED BY A FEDERAL TRADE COMMISSION RULE).
Once you contact us, please be assured that we will do everything we can to expedite the shipment of your order. Our toll-free number is (office hours: ).
If the merchandise has not already been shipped, and we do not hear from you within 30 days of the original ship date, your order for this merchandise must be canceled, as required by a Federal Trade Commission rule.
You may cancel your order by calling our customer service department at the toll-free number listed above (if you respond by e-mail, please reply to this message with history). If you decide to cancel, or if we are required to cancel your order for this merchandise, your account will not be charged and any money due will be promptly refunded. Also, even if you request that your order for this merchandise remain open, you will still have the right to cancel at any time before we ship it.
We sincerely apologize for any inconvenience.
You may check your order status at anytime - just sign in on macys.com and go to Customer Service/My Order.
Sincerely,
macys.com Customer Service
If you have any questions about this notice, please contact us or call the toll-free number listed above.
03/24/12 06:00:28
...(恕刪)
個人積分：4分
文章編號：34711504
沒貨還有分取消訂單跟等廠商出貨啊?
所以不聯絡的話會被取消?
可是上面又寫會給我UPDATE?
真詭異~但我不是出貨到台灣就是了~我是到澳洲雪梨的訂單
We apologize that your merchandise listed below is temporarily on backorder with the manufacturer, and at this time the vendor has not been able to provide a specific date for when it expects to ship the merchandise. We will email you with updates on the status of your order as soon as we have further information.
ORDER NUMBER XXXXXXXXX
PRODUCT DESCRIPTION QUANTITY STATUS
BRITAX BOULEVARD 70
Color: oynx
1 BACKORDERED
PLEASE CONTACT US BY 04/22/2012 TO AVOID CANCELLATION OF YOUR ORDER (AS REQUIRED BY A FEDERAL TRADE COMMISSION RULE).
Once you contact us, please be assured that we will do everything we can to expedite the shipment of your order. Our toll-free number is (office hours: ).
If the merchandise has not already been shipped, and we do not hear from you within 30 days of the original ship date, your order for this merchandise must be canceled, as required by a Federal Trade Commission rule.
You may cancel your order by calling our customer service department at the toll-free number listed above (if you respond by e-mail, please reply to this message with history). If you decide to cancel, or if we are required to cancel your order for this merchandise, your account will not be charged and any money due will be promptly refunded. Also, even if you request that your order for this merchandise remain open, you will still have the right to cancel at any time before we ship it.
We sincerely apologize for any inconvenience.
You may check your order status at anytime - just sign in on macys.com and go to Customer Service/My Order.
Sincerely,
macys.com Customer Service
If you have any questions about this notice, please contact us or call the toll-free number listed above.
個人積分：4分
文章編號：34711579
大致上我是想問他們為什麼不取消訂單而是BACKORDER
但是沒得到正面回應
結果就是選擇回應可能會等到一個月
不選擇回應一個月後訂單會被取消
我選擇繼續等
他會幫我UPDATE資料
我試著跟他要20%DISCOUNT
但是只要到15%~也算不錯了
大家可以試看看
但基本上要回復他比較好
至少你選擇等待~一有貨就會出給你
而且我也問了中間覺得等太久可以隨時取消訂單
Customer ChatChat TranscriptPlease wait while we find an agent to assist you...You have been connected to Mary O.Tony: hi
Mary O: Hello! Thanks for chatting with Macy's! I apologize for the inconvenience. May I have your order number please Tony?
Tony: I recently placed an order for britax to sent to Australia
Tony: X#####7775
Mary O: Thank you. One moment please.
Tony: X#####7775
Tony: If it is out of stock it would get canceled, but instead it's backorder
Mary O: Thank you for waiting. Please verify your e-mail address?
Tony: ******@hotmail.com
Mary O: Thank you. One moment and I'll check on that for you.
Tony: does that mean it would soon be available for me?
Mary O: Thank you for waiting. Unfortunately no updated information has been sent from the vendor concerning the shipment and it is no longer available on the site to be selected. You can select to wait for the car seat and our international partner, FiftyOne, will send you another e-mail in approximately 30 days if you wish to continue waiting if you would like?
Tony: so may I know why it is not canceled
Tony: instead it's backorder?
Tony: why does it take 30 days for next update ?
Mary O: When an item is on backorder and e-mail is sent questioning if you would like to continue waiting or do you wish to have the order canceled. Would you like to have it canceled?
Tony: When can it be canceled at latest
Tony: say for example I would like to wait now, within what period I can still cancel the order
Mary O: We would need to know if you would like to wait or cancel by April 22nd or it will be canceled.
Tony: I know that part,
Tony: I mean if now I say I want to wait,
Tony: can it still be cancel if I have been waiting too long
Mary O: Certainly, you can either contact us via chat, by e-mail, or by calling for an associate concerning that change.
Tony: by the way, can you provide any discount voucher as regard to this matter
Tony: I would still wan to wait, just incase I need to buy other one which would no longer on hot sale price
Mary O: I can provide a 10% discount code for your use on a future order. Would you like for me to update this order with a desire to wait?
Tony: Yes I would like to wait, and my friend got 20%, do you think if possible you do the same for me?
Tony: if that is not possible, may I have to 10% discount code
Mary O: I can provide a 15% code for you. One moment while I update your order and obtain the code.
Tony: OK
Tony: THANK YOU
Mary O: You're welcome. I have updated the order. Also, please copy and paste the following code, XF*********, into the promo code input box of a future order for the discount. Anything else that I can assist you with today?
個人積分：4分
文章編號：34711635
大概半小時會收到一封確認信如下
給遇到相同情況的人參考
Dear VPAYMENT E4X,
Thank you for letting us know that you are agreeing to the indefinite-delay notification we sent you for: ORDER NUMBER X*******.
We will continue to process your order, and you will receive a shipment confirmation once it has been shipped.
You have the continuing right to cancel this order at any time before it is shipped, by contacting us at (office hours: ). If you do cancel this order before it ships, your account will not be charged for the canceled merchandise, or you will receive a prompt refund if due.
Thank you for your continued patience and understanding.
If you have any questions, please contact us or call the above toll-free number, and we will be happy to assist you.
Sincerely,
macys.com Customer Service
Please do not reply to this message. It is informational only.
個人積分：5分
文章編號：34714277
另asmart大，我是寄到台灣的，A10問與答的order tracking 是可以查的，不過都會顯示出下列訊息：
Thank you for your order from macys.com. If you have any questions about your order, please contact 513-573-7912 or send an email to internationalcustomerservice@macys.com.
Until your order ships, you will not see any tracking information for parcels shipped against your order. Please try again later.
我疑惑的是他E-Mail中給的order status連結反而不能查，這點真的怪怪的!
