Thank you for supporting ZNAPS since the beginning.
Regarding to your refund request, we understand that you were not satisfied with our service. We are sorry to inform you that we are no longer accepting refund requests.
We understand you know and appreciate the spirit of Kickstarter, which is being a part of new projects and bringing them to life. The funds you contributed is already being used to help us bring ZNAPS to life. Please be reminded that Kickstarter it is not an online shop.
以下是他們的回信: Regarding to your refund request, the Shopify payment system does not permit any refund or change request 60 days after initial payment of the order. Therefore we are not able to refund the amount of your order.