Hi, please reset your Rox to resolve this. First you have to go to the Bluetooth menu of your phone and remove the Jabra Rox from the list of paired devices. Then press and hold the Multi-function button and the Volume + button at the same time, until you hear “disconnected” in the Jabra Rox and the headset turns OFF. You should be able to pair normally after this. let me know if you have any other issue!