iPhone 4有沒有全球保固?從蘋果官方保固文件來找答案

今天打到台灣蘋果問iPhone 4有沒有全球保固,客服很兇的教訓我,不要聽媒體亂報,亞洲區iPad和iPhone都還是區域性保固。

但是又在大陸及香港的網站看到這篇文章,而且被不斷轉載:

iPhone已可在原購買地之外ASP獲得維修服務

2010-05-26 12:16:00

iPad 和iPhone原來區域性保固的政策現在有所改變,iPad 和 iPhone 現在可在原購買地之外的ASP獲得保固維修服務, 但有一點需要留意的就是,當地的Asp將會根據當地產品標準,為產品...iPad 和iPhone原來區域性保固的政策現在有所改變,iPad 和 iPhone 現在可在原購買地之外的ASP獲得保固維修服務, 但有一點需要留意的就是,當地的Asp將會根據當地產品標準,為產品更換兼容的部件或整機更換,例如:美版的插口都會換翻港版的插頭等、中國大陸更換的 iPhone并不具備Wi-Fi 功能。

關于Apple產品全球保用服務,Apple將會根據當地標準,為產品更換兼容的部件或整機更換,詳情可以請客戶參閱 iPad warranty服務選擇、部件或響應時間請求會根據不同地區國家有所差異,如果你的服務請求超出在當地ASP服務范圍時,你可能要親自負責產品運送和相關費用,如果你需要在非購買地尋求維修服務,你需要遵從相應的進出口法律和相關的管理規章,并承擔所有關稅、增值稅和其他費用和稅費,Apple可能會對送修的產品根據當地標準為產品更換兼容的部件和對整機進行更換。 根據相關的法律要求,產品獲得維修服務前,Apple可能會要求客戶提供產品購買憑證或根據注冊要求注冊產品,相關取得保固維修服務的詳情和其他事項請參閱蘋果官方網站的描述Apple最近發布聲明-iPad 將會在5月28日在 澳大利亞、加拿大、法國、德國、意大利、日本、西班牙、瑞士和英國發售,其他國家iPad的發售將會在本年內遲些時間。

於是...

只好查詢蘋果官方對於iPhone 4的保固條款:
http://www.apple.com/legal/warranty/iphone/
http://images.apple.com/legal/warranty/docs/iPhone_4_warranty.pdf

大家趕快下載來看吧

第三頁的地方提到:

OBTAINING WARRANTY SERVICE. Please access and review the online help resources described below before seeking warranty service. If the product is still not functioning properly after making use of these resources, please contact the Apple representatives or, if applicable, an Apple owned retail store (“Apple Retail”) or an AASP using the information provided below.
When contacting Apple via telephone, other charges may apply depending on your location.

When calling, an Apple representative or AASP will help determine whether your product requires service and, if it does, will inform you how Apple will provide it. You must assist in diagnosing issues with your product and follow Apple’s warranty processes. Apple may restrict service to the country where Apple or its Authorized Distributors originally sold the hardware product. Apple will provide warranty service either(1) at an Apple Retail or AASP location, where service is performed at the location, or the Apple Retail or AASP may send the product to an Apple repair service location for service, (2) by sending you prepaid way bills (and if you no longer have the original packaging, Apple may send you ackaging material)to enable you to ship the product to Apple’s repair service location for service, or (3) by sending you user-installable new or refurbished replacement product or parts to enable you to service or exchange your own product (“DIY Service”). Upon receipt of the replacement product or part, the original product or part becomes the property of Apple and you agree to follow instructions, including, if required, arranging the return of original product or part to Apple in a timely manner. When providing DIY Service requiring the return of the original product or part, Apple may require a credit card authorization as security for the retail price of the replacement product or part and applicable shipping costs. If you follow instructions, Apple will cancel the credit card authorization, so you will not be charged for the product or part and shipping costs. If you fail to return the replaced product or part as instructed or the replaced product or part is not eligible for warranty service, Apple will charge the credit card for the authorized amount. Service options, parts availability and response times may vary according to the country in which service is requested. Service options are subject to change at any time. You may be responsible for shipping and handling charges if the product cannot be serviced in the country in which service is requested. If you seek service in a country that is not the country of original purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, Apple may repair or exchange defective products and parts with comparable products and parts that comply with local standards. In accordance with applicable law, Apple may require that you furnish proof of purchase details and/or comply with registration requirements beforereceiving warranty service. Online information with more details on obtaining warranty service is provided below.


這段是否呼應上方那篇報導,如果屬實的話,就代表從英國帶回來的iPhone 4也可以享有保固,加上今天開始中華電信開始提供更換Micro-SIM的服務,是不是意味著不用苦等iPhone 4在台灣上市了?
iPhone全球保固問題我有在這篇文章裡提出討論。

那段「iPhone已可在原購買地之外ASP獲得維修服務」也有朋友在友站貼出來,但是問題是全部都沒有出處,所以真實性不可知。

至於在保固文件裡的聲明,重點在於這一段:
Apple may restrict service to the country where Apple or its Authorized Distributors originally sold the hardware product.

這一個條款目前只有出現在iPhone和iPad的保固聲明裡,所以以官方角度來說,Apple是有權不做異地維修。

當然,也有朋友拿以下這段反駁說全球保固還是有:
If you seek service in a country that is not the country of original purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, Apple may repair or exchange defective products and parts with comparable products and parts that comply with local standards. In accordance with applicable law, Apple may require that you furnish proof of purchase details and/or comply with registration requirements beforereceiving warranty service.

問題是這段在全部(包括硬體、iPod、iPhone、iPad)的保固聲明裡都存在,個人認為,以上條款比較有可能的用意也許是留一條後路,不把話說死,以免有時在異地造成特殊情況的維修糾紛。

若有朋友有不同的見解,也歡迎提出討論。
gavin7969 wrote:
今天打到台灣蘋果問i...(恕刪)

台灣蘋果的客服這麼差勁阿?
問問有沒有全球保固都要被兇??
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