天殺的>< wrote:
不是這樣嗎? 新車滿意度包含銷售滿意度和服務滿意度
不是這樣的，CSI & SSI反映的是服務及銷售面。
比較能反映新車品質滿意度的是初期品質調查Initial Quality Study (IQS)
資料來源：
FAQs | JDPower.com
The J.D. Power and Associates Initial Quality Study (IQS) provides manufacturers and consumers with information on quality after 90 days of new-vehicle ownership. The study examines 217 vehicle attributes, and reports on a broad range of problems reported by owners. IQS has been an industry benchmark since 1987. In 2006, the study was redesigned to divide consumer-reported problems into two main categories: defect/malfunctions and design issues. Defect/malfunctions include a complete breakdown or malfunction of any component, feature, or item. Design problems include components or features that may be functioning as designed, but are perceived as difficult to use or understand, or in a poor location. Results from both categories are further divided into eight sub-categories—including the driving experience, the engine/transmission, exterior, and interior—to provide even more detail.
天殺的>< wrote:
CSI是國產品牌第一名,倒是沒錯吧
有進步，這次沒漏打了"國產品牌"
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