我表示要退費，結果...蘋果的回應...

qqfishno2 · 2011-06-30T08:13:00+08:00

用了三年，第一次申請..我用蘋果快三年了，結果他回我這樣...（我現在才知道，英文不好，要表達的意思會變..）Dear Yaung,Phil here, from the iTunes Store again. I understand you'd like to know how to apply for a refund of the program. I can certainly appreciate how eager you must be to do this and I'd be happy to assist you with this today.Yaung, your request for a refund has been carefully considered; however according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are final.You can review the iTunes Store Terms of Sale for more information:http://www.apple.com/legal/itunes/ww/The developer of this application, Hao-Yang Jian, is the best resource for assistance with this issue. To contact them, please visit:http://comickingae.appspot.com/If you have any further questions or concerns regarding this issue, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Yaung, and I hope you have a great day.Sincerely,PhillipiTunes Store Customer SupportPlease note my hours for this week are:Sunday - Wednesday: 12:30 - 9:00 pmSaturday 12:30 - 9:00 pmThank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.Dear PhilHow to apply for a refund of the program, or I can not refund it?I have no remedial measures?Please advise me ....-----Original Message-----From: appstore_apac@apple.com [mailto:appstore_apac@apple.com]Sent: Wednesday, June 29

wolfted

733分

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wolfted

個人積分：733分

文章編號：28974532

沒辦法，我的英文很破，只好用GOOGLE翻譯。

我怕英文GOOGLE翻的很差，我還用中英文

我想那客服應該看得懂是我中文的部分

js1657216 wrote:
能看懂這一句的老外客服真是了得！

wolfted.blogspot.tw

Akira4605

897分

22樓

Akira4605

個人積分：897分

文章編號：28974565

qqfishno2 wrote:
用了三年，第一次申請...(恕刪)

板大不會是工程師吧…我常看到RD發這樣的MAIL
感覺像是用Dr. eye直接翻的…

不如用中文寫，態度平和一點
相信會得到想要的協助的

The dark souls are not those which choose to exist within the hell of the abyss,

hoolai

9分

23樓

hoolai

個人積分：9分

文章編號：28974795

我退過兩次
都是寫不小心的

不過我記得如果該軟體真得沒有試用的話才能退
有試用的app，你買正版的是不能退的

我退的時間大都是1小時內就退了
因為這兩個軟體我覺得太雷了!!
不是不支持!!!

hsu912174

302分

24樓

hsu912174

個人積分：302分

文章編號：28974854

however according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are final.

You can review the iTunes Store Terms of Sale for more information:
http://www.apple.com/legal/itunes/ww/

好死不死，你申請iTunes帳號的時候已經按下「我同意」
那個東西有沒有法律效力要看消基會怎麼說，可是他們現在是可以抓住這點，說「你說過了就算」。

chanmingtao

52分

25樓

chanmingtao

個人積分：52分

文章編號：28975329

qqfishno2 wrote:
用了三年，第一次申請...(恕刪)

樓主,你目的是要申請退費

而你的理由實在太情緒化,並不很具體

所以他們找不到任何點去幫你跟他們的主管要求退費

你其實還是可以再email一次

用簡單的語句條列出不適合的情況,

先用中文具體寫出產品的缺點

然後再翻譯成英文

不要加一些 "I hate it" 去湊字數

一般的簡單句大家應該都可以了解

我建議樓主再嚐試一次

蘋果不是洪水猛獸,只要你切中要點

----------------------------

這件case若是我的話

我會每天email一封給蘋果客服跟他們要進度

email到他們給我退費,不達目的,絕不中止

就當你是在練英文囉~~

chan15

159分

26樓

chan15

個人積分：159分

文章編號：28976145

為什麼要解釋啊？葉狀師要得是「無條件」退費耶，囉唆什麼？
還是其實 Apple 也不行？

geektu

56分

27樓

geektu

個人積分：56分

文章編號：28976196

他們退我退的倒是滿乾脆的，我有兩個帳號，
一個是買美國的，一個是買台灣的。
因為我誤用了帳號下載我已經買過的APP - BeejiveIM，
跟他們說明，倒是滿快就退掉了，來往信件如下：

Dear Sam,

Thank you for contacting iTunes Store Customer Support. My name is Darshan. I will surely help you make your iTunes store experience as enjoyable as possible.

I understand that you purchased the app "BeejiveIM for iPad" unintentionally. I'm sorry for the inconvenience caused and I'm glad to assist you.

Sam, as you are a valued customer, I'm happy to reverse the charge for the purchase, but the order containing this item is currently processing. Your request is flagged for follow-up and I will contact you once I have more information about your order. Please note that processing can take up to five business days from the date of purchase.

Thank you for your patience and understanding in this matter.

Have a nice day!

Sincerely,

Darshan
iTunes Store Customer Support

Please Note: I work from Friday to Tuesday, 9:00PM - 6:00AM (CST)

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

Customer First Name : Sam
Customer Last Name : Tu
email : samtu@xxx.xxx
Web Order # :
Support Subject : App Store
Sub Issue : Downloading and updating Applications
See additional info below
OS version: Mac OS X 10.6.x
Country: Taiwan
iTunes version: iTunes 10.1
Apple ID: samtu@xxx.xxx
Specific request: I accidentally bought this item from the App Store/iBookstore
Device: iPad
Item title: BeejiveIM for iPad
Details:
I've bought this app in my another account, however, when I want to want to try another free download for my another iPad, i misuse this account to purchase again. I've deleted this app on the iPad of this account. If it's possible, please refund the money, thanks...

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以上，也供大家參考，
也或許是買的很多，買了幾百個app才退一個吧，所以滿阿沙力的給我退了。
字數也不用寫很多，清楚表達是誤買就好。
用誤按或誤載是比較容易退的(吧)？