包包是約3年前在台北專櫃買的,使用約一年後開始出現豆豆掉落的情形,拿回店裡，當時的店員表示可以送回總公司維修，但是要花多少時間不知道，會維修成怎樣也不知道(可能會整個拆開)，他可以給我如圖中的豆豆塑膠片，由我自己裁剪塞入。因為太多不可預期的結果，我就選擇DIY了。 塞進去是要花一番功夫，但是不仔細看是看不出來的,而且換過的豆豆不會再掉落,就這樣掉掉補補又背了幾年。最近豆豆片用完了,專櫃回答說塑膠片缺貨。而且!而且!而且!!!!
1.這樣的情形很多
2.是我們使用不夠頻繁
3.豆豆鞋也會出現這種情形
沒豆豆的包實在醜爆了,又捨不得丟,懷疑之下,只好向義大利總公司求證,客服回應如下
Dear Mr. ,
Thank you for writing to us.
Per our investigation, we would like to underline that the rubber pebbles on your claim woman's handbag are made of natural rubber and the weather and humid would influence the life of the rubber, so you are advice to use the bag constantly.
Further to your email, we believed that are some misunderstanding during the conversation in between you and our frontline team, we would like to clarify that the rubber pebbles on our footwear products are very delicate, and our staff would like to underline that the pebbles will be damaged after high degree of wear and tear because of the abrasion during walking.
Thank you for your understanding,
Sincerely,
Tod's Customer Service
所以:台灣專櫃說得對,是我孤陋寡聞,不要以為三、四萬的名牌包包就是永垂不朽!
但是:有沒有人和我有一樣的疑問?! 是要背得多頻繁就不會掉豆豆?從早背到晚天天背?還是三天背一次?
環保鞋底是要常穿,讓鞋底和地面接觸受壓, 這個包的豆豆在左右下側,該不會要拖到地上讓它受壓吧?
結論:包包好看,但是要想長長久久? 請三思!
