I report your case to NVIDIA USA to make sure your claim on the system, because I cannot see the status through our tracking system. Please accept our apologies and thank you for your patience whilst you await your tablet to be shipped. I appreciate it is frustrating to be without your tablet and NVIDIA are doing all we can to ensure that customers are not waiting too long for their replacement tablet.
Please be assured that our team are working as fast as they can to mail all tablets out. As you can appreciate, there are large volumes we need to work through so although I am unable to give you exact timescales.