給大家參考
內容如下:
Dear Mr. Chan,
親愛的陳先生
Thank you for your message.
謝謝您的來信
We kindly request your understanding that it is not possible for us
to attend to all our customers from our headquarters in
Wolfsburg, but count on the competence of our world-wide network.
我們熱切的希望你能明白:從我們Wolfsburg的總部關心所有的客人,對我們來說是不可能做得到的,只能依賴網際網路來達成。
Consequently, we have forwarded your correspondence to our
importer
Beldare Motors Ltd.
Taiwan Branch
Sec.5,Xinyi Rd.,Xinyi District
39F. Taipei 101 Tower, No.7,
Taipei City 110-110
Taiwan
Phone: +886281015100
E-Mail: evl@taikoomotors.com.tw
responsible for all matters concerning sales and service of Volkswagen in your country, asking them to look into your issue and
get in touch with you directly.
因此,我們將您的來信轉寄給我們在台灣區,全權負責銷售及服務的進口商"標達",請他們查看您所提出的議題並直接與您聯繫。
Please expect further communication from them.
請期待他們與您的進一步聯繫
Yours sincerely,
i.V. Holger Andres i.V. Karin Gaedecke
Volkswagen AG
38436 Wolfsburg
Tel +49 (0) 1805 865579 *
Fax +49 (0) 1805 329865*
Mail to kundenbetreuung@volkswagen.de
Homepage http://www.volkswagen.de
簡單來說:原廠沒辦法顧到所有地區的顧客所以交給地區經銷商處理......以上是原廠的答案
如果我們跟他們同價碼
那麼還在這裡擔心甚麼?
但是是它們車主比較有肉還是我們車主呢?
希望代理及車主都能正視此瑕疵
3M WHOLE HOUSE FILTRATION SYSTEM
個人建議,車主如果有問題一定要在台灣VW經銷商檢查後要求建檔並取得書面檔案,VW原廠才可能進行客服相關的處理.




























































































