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Thank you for your message.
We kindly request your understanding that is not possible for us to attend to all our customers from our headquarters in Wolfsburg, but count on the competence of our world-wide network. Consequently, we have forwarded your correspondence to our regional office.
Volkswagen Group Singapore Pte.
247 Alexandra Road
Singapore 159934
Singapore
Phone: +6563057100
E-mail: Aftersales@vras.com.sg
responsible for all matters concerning sales and service of Volkswagen in your region, asking them to look into your issue and get in touch with you directly. Please expect further communication from them or your local representative.
感覺在鬼打牆....XDD
cwkao77 wrote:
原廠一直在擺爛,每次...(恕刪)
個人積分：5分
文章編號：49194962
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Ref. no.: VW-2014/03-031853
18 March 2014
Dear Mr Aaron,
Thank you for contacting us.
Our importers, and not Volkswagen AG, are the contacts for the sale of our products abroad. The following company is the
official VOLKSWAGEN representative in your market:
Beldare Motors Ltd.
Taiwan Branch
Sec.5, Xinyi Rd., Xinyi District
39F. Taipei 101 Tower, No.7
Taipei City 110-110
Taiwan
Phone: +886281015100
In general, our importers decide which models, options, and special features are to be offered in their countries based on
market expertise.
Consequently, we have forwarded your request to our importer. They will either get in touch with you directly or via your
Volkswagen dealer and provide you with information about the country specific product range in your country.
Yours sincerely,
i.V. Holger Andres i. A. Karl-Heinz Straub
Volkswagen AG
38436 Wolfsburg
Tel +49 (0) 1806 890000**
Fax +49 (0) 1805 329865*
Mail to customercare@volkswagen.de
Homepage http://www.volkswagen.de
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q520o wrote:
音樂清單亂碼藍牙電話...(恕刪)
各位車友：
昨天我又上台灣福斯官網寫了客訴信件，反應關於中文化已經等了一年仍遲遲沒有下文的意見，
今天有一位專員打電話給我表示，中文化其實有再進行，只是軟體有些bug，還得等原廠修正，
我當下反應，這件事不過就是韌體更新，有必要讓我們這2百多台車主等上一年嗎？
這位專員不知道是唬爛還是說真的，竟然跟我說11月到港之後的車硬體跟軟體都搭配好，所以才有中文化，
像我們這些原本沒有中文化的車主，除了韌體要更新，還得更換儀表板跟MIB主機零件（哪招？）
我在電話中反應，這真的是我頭一次聽到只是加個中文語系還得跟更換硬體= =
總之，專員就只會鬼打牆說，這件事有再進行，請我再等一陣子。
我只好說，謝謝，感恩，安詞鞋~掛電話。
唉，中文化到底要等多久阿!?
