Windows Store 退費體驗：這就是為什麼我不會在Google Play Store買東西的原因。

昨天有急用所以想要透過Windows 8 Store買了威力導演的Powerdirector Mobile。
我的地區切換成美國，所以是透過美國市集購買，價格是14.99美元，但是還有另外的稅金，總共換算下來，paypal共收我500多台幣)。目的是要來剪影片，影片剪起來真的還滿直覺的，做的很好，但是沒想到剪完的片段一定要套用其中一個主題和配樂!!!完全不符合我的需求，所以想說來試試看能不能退費，畢竟500元算是滿多的，(當然如果超級好用的話倒也還好)。


我先去到台灣微軟的官方網站>技術支援>技術支援首頁>取得專業人員協助>Windows>Windows 8>Windows 商店與應用程式，在取得一個副主題的地方選擇取得退款。

讓我意外的是選擇真的很多，裡面還有社群支援、用類似skype的訊息聯絡客服，最好的還是可以輸入電話號碼，請微軟的工作人員打給你，到這裡心裡就默默的為微軟加了很多分。

我選了第二個，開啟一個像msn的東西，跟客服人員聯絡，但是因為我是在美國市集購物，所以工作人員就幫我轉到美國的客服了，值得一提的是，即時通版的客服好像是24小時的，因為我是在台灣時間早上11點多連絡，在那邊應該已經是晚上11點左右了。也因為這樣，排了大概第四個才連絡上。

總之，連絡上了以後，聊了幾句就成功退款了！客服還提供如何記錄連絡對話。反正就是心情大好。不過我有疑問的是，連美國都可以這樣說退就退，Google到底在屌什麼呢？

會花錢買軟體的人，就會一直花錢買，但在茫茫軟體海中，對我們說風險真的很高，Google只小氣的提供15分鐘退費，就好像在指責我們花錢的人貪小便宜一樣，想到就覺得不舒服。我在微軟的WP商城和WINDOWS 8都有退費過幾次，但那真的是因為軟體太爛了。到目前為止我所付的錢遠超過我退的錢(光是兩個月9.99美金的音樂訂閱服務就超過威力導演的價值了)，對我來說，我必須要有遇到爛軟體可以退費的保障，我才願意花錢，所以我想我暫時都不可能在Google Play買東西。良好的退費體驗和付費軟體提供試用才是鼓勵消費者的因素，指責消費者會貪小便宜真的像是付你錢還要打我臉，真的令人很不爽快。

至於朋友提供Google Play的確可以在15分鐘過後跟個別開發者申請退費的資訊，我覺得要連絡個別開發者對我本身就是一個風險，好像在踩地雷，個別開發者會怎樣誰知道，開發者使用的語言又千變萬化，如果是日本的開法者，難道我要親自用日文寫信過去？台灣微軟自己的客服中心一定是中文的(只要是在台灣的市集購買)，而且都是可以事後評分的，如果你評差的話，馬上又會有人專人連絡協助解決。這些服務都是Google Play比都比不上的。

以下給大家對話紀錄供大家參考。

世界上叫榮光的應該很多吧哈哈，我就不改我的姓名了呵。

Walker S: Hi thanks for visiting Microsoft billing support. My name is Walker. Please give me a moment to review the details for your contact with us today.
榮光: thank you
Walker S: Hi I see you are wanting to get a refund on an application you purchased is that correct?
榮光: Yes
榮光: How can I do it?
Walker S: No problem I will take a look at your account and see if I can see the charge. Did you purchase this on a windows phone or a windows 8 computer?
榮光: I purchased it on my Windows 8 device.
榮光: via paypal
Walker S: Okay are you referring as through a windows 8 phone? Or a windows 8 computer?
榮光: Windows 8 PC
榮光: Acer S7
Walker S: Okay let me take a look at your account. This may take me a few minutes.
榮光: No problem
Walker S: Okay and how much was the application?
榮光: 14.99
榮光: the tax is 1.42
Walker S: Okay and was that purchased today by chance?
榮光: Yes
Walker S: Okay let me take a look here this will take me a few minutes.
榮光: less than three hours ago
Walker S: Alright you are all good to go!
Walker S: We refunded that application for you.
榮光: Thank You very Much!!!
榮光: It's quite a pleasent experience!
Walker S: Is there anything else I can help you with?
Walker S: It's been my pleasure!
榮光: when will i know the refund has been paid?
Walker S: Usually takes about 24-72 hours for that to get back to your account.
榮光: Got it. I just saw it in my paypal account.
榮光: Can I ask one more question about xbox music?
Walker S: I can do my best to answer that for you. What is the question?
榮光: I have xbox music pass.
榮光: However,
榮光: I notice some of the songs are not included in the pass so I'll have to buy it individually
榮光: After the purchase, if i lost the local file, will i be able to download it again from the cloud?
Walker S: Hmmm that I am not to sure about. That you may want to get in contact with xbox for some assistance with that. You can go to xbox.com/support for assistance and request a call on there if you would like.
榮光: Okay then.
榮光: I have no other questions. Thank you!
榮光: Bye!
Walker S: Okay have a good rest of your day! If you would like a record of our chat today either click on the envelope in the circle above to email this to yourself or you can also print it if you would like. Also please close the chat by clicking the gray X below the red X.