Parallels Desktop 10 for Mac 序號 activate 失敗 求解和分享

更新:
2014/11/10, 一個月內直接跟Parallels線上客服chat, Parallels說序號被block, 要我聯絡賣家.
我請Parallels提供黑名單理由, Parallels說需要一點時間, 理由後續email給我.
我也再一次把沒屋頂付款明細給Parallels.
我跟沒屋頂賣家聯絡, 把客服對談記錄給賣家, 賣家很阿莎力說為了信譽, 明天退款給我,
我會繼續跟Parallels email, 如果序號可以用, 當然我會再把款項給賣家.



上個月在沒屋頂買了2個Parallels Desktop 10 for Mac, 不是買升級版,
分別安裝在我的MBPR和Mac mini上,
10/16, 10/17安裝後, 啟動序號都沒問題

前兩天把我的MBPR整個clear並且internet重灌,
再重新裝好Parallels Desktop 10 for Mac後, 要activate序號就失敗了, 就是顯示紅色X不讓我activate

附上沒屋頂賣家寄給我的外盒序號照片, 如下：



我有在Parallels support mail給Parallels詢問
我覺得有幾個地方可以證明序號是我買的：
1. 外盒序號照片 (雖然是日文, 難道這個只能啟動一次?)
2. 登入Parallels my account, 有我上個月註冊的2份序號


3. 沒屋頂購買記錄


1,2都跟Parallels客服講了, 客服還是叫我提供購買證明
3昨天寄了, 到現在還沒回應

請問有沒有人有類似經驗?
難道買到的不是合法正版?

最後附上跟Parallels的mail往來,
沒屋頂我的帳號, 賣方帳號, 客服姓名都用xxx換掉了
時間順序最上方為最新：


Dear Hxxx,

The attached file is my purchase history.
Again, I bought 2 Parallels Desktop 10 for Mac, one bought at 10/16, the other bought at 10/17.
There is my account, "xxx", on http://www.ruten.com.tw on the attached file.
And you can see I bought from the seller which id is xxx.

That is all. Because I bought it from an online bid website, so the purchase history is my certificate.

Please tell me what's going wrong about my activate key?
Or tell me what's going wrong about my purchase?
Why my activate is not able to reinstall?

At the age of using Parallels Desktop 9 for Mac, I reinstalled many times and never occur the situation like this time.
Could you explain the policy of using activate key?

Thanks.

BR,
Cac
------------------------------------------------

Hello Cac,

Thank you for your prompt reply

From your email I understand that you purchased Parallels Desktop 10 for Mac from http://www.ruten.com.tw

Please Provide us the scanned invoice or the purchase bill for purchase of Parallels Desktop 10 for Mac and also from where you purchased it.

------------------------------------------------
Dear Hxxx,

I bought it from http://www.ruten.com.tw
a seller which id is xxx
Is there any problem about this?

Best Regards,
Cac

------------------------------------------------
Hello Cac,

Thank you for your prompt reply

From your email I understand that you purchased Parallels Desktop 10 for Mac

Please Provide us the invoice or the purchase bill for purchase of Parallels Desktop 10 for Mac

May I know from where you purchased it.

------------------------------------------------
Dear Hxxx,

The attached file is my purchase key photo,
and my account on Parallels is xxx@gmail.com,
do you need my password to check key which I activated on last month?
When I entered my key to activate, it just should red "X" and no error message.

Thanks!

Best Regards,
Cac

------------------------------------------------
Hello Cac,

Thank you for contacting Parallels

From your email response I understand that you are having problem activating Parallels Desktop 10 for Mac

Please reply us with proof of purchase for Parallels Desktop 10 for Mac and error message while activating

So that we can check and help you to fix the issue.

Please feel free to revert if you have any queries.