Detach the ZEN X-Fi from the PC and ensure that the player is turned off. Press and hold play/pause button. Continue to hold play/pause button until you perform Steps 3 and 4. If you accidentally release the button, start the procedure again. Gently push the end of a thin object (like a pin or straightened paperclip) into the Reset hole. Slide the On/Off/Lock switch towards the power symbol and hold until the display lights up. The Recovery Mode screen appears, and four menu items are shown: Clean Up, Format All, Reload Firmware and Reboot.