TCBB wrote:
嚴格說那條帶其實是消...(恕刪)
那五年保固說假的嗎?除非它有特別說明這是消耗品
不然，就別說五年保固!!那擺明了詐欺
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當初在買 TUMI 之前是有做功課的........
其實 TUMI 原來是 Life Warranty........ ( 終身保固?! )
但是在最近5 or 6 年才改成 5 年保固
當初也引起一陣譁然
一個包包五年保固
其實也已經算是厲害
這些都是當初在開始買 TUMI 之前做的功課
甚至到後來往來經過香港
我都還看了三四次 TUMI 的皮夾和護照套
( 嗯~ 應該說尼龍夾吧... 喜歡的就是它的耐用和穩定...
而且也夠特別/年輕... 不是單純的真皮皮夾而已
)愛用 TUMI 的人應該有別於其他名牌擁護者
低調奢華
適合要求穩定 / 品質 / 設計 / 而且低調的商務人士
除了美國
我最常撞包的
應該就是日本旅客
而且越來越頻繁的趨勢
更慘的是大家的包包都是黑黑的
很素雅的
上面一點裝飾品和顏色都沒有的......... TUMI
( 為了這個我還去弄了個很台灣味的木牌以供識別
)我想就如同前面某位大大說的
我們信任 TUMI 就是因為它的品質/穩定/和服務
這些也是我們願意多花一點錢
買個比別人貴個一倍(甚至兩三倍)的電腦包
讓自己用得很愉快
一條揹帶 NTD$17xx 小弟不是花不起
重點是應不應該花
如果今天 TUMI 在網站上的保固條款都已經像電子產品註明了消耗品不保固
今天說不定小弟在這裡PO的應該是開箱文........而不是抱怨文.........
( 26189 我已經看很久了 + 一條新的 Alpha 揹帶 )
但是在確認過 TUMI 的條款後 ( 請參考首頁 )
我相信我的狀況是在保固範圍以內的
當然
我要求的就是 TUMI 等級的服務
這是我這篇發文的主要目的
我還是喜歡 TUMI 的
但是在台灣.......我強烈質疑這樣的服務態度和程序
如果真的是總代理的問題
那我們值得思考
在這種總代理下
我們願意花在TUMI上的價值 和 可採取的替代行動
目前我還沒有做任何的動作
因為電腦包應該還在那家店裡
禮拜三包包才會開始跑維修流程
我會開始追蹤
看看俊X的維修流程是否真的就如同售貨小姐所說
順便請他們加強員工教育.......
同時也讓他們知道我已經在 01 上 PO 文了
而有許多 TUMI 的準客戶和愛用者都在關注這個案例和後續
如果俊X的服務真的這麼差
我才會真的打電話到美國或是香港
( TUMI 網站上竟然沒有留 Customer Service 的 e-mail........
)問問看狀況
後續的部份
小弟會再跟各位回報的
謝謝各位的支持
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DavidLiu1010 wrote:
( TUMI 網站上竟然沒有留 Customer Service 的 e-mail........ )
應該是這個吧
http://www.tumi.com/help-center/contact/
台灣店家的態度真的是......
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With limited exceptions, if your Tumi product is damaged during the first twelve (12) months you own it - including damage caused by wear and tear, airlines, or other transit damage - Tumi will cover all repair expenses, including shipping costs to and from our repair facility. If we determine that the product is damaged beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.
Years Two through Five: You're Covered for Defects
From the second through the fifth year you own your Tumi product, Tumi will repair any items that are defective in materials or workmanship, (for a nominal processing fee), including any structural defects (such as defective handles, zippers, or locks). For years two through five, however, we will not cover damage resulting from wear and tear that is not the result of defects in materials or workmanship. We also will not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.
Your only responsibility is to ship your bag to us for repair, postage paid, or take it to a Tumi store or authorized Tumi dealer, who will be happy to process the repair for a nominal processing fee. Many repairs can actually be handled right in the store, in which event a processing fee may be charged. If your bag does need to be sent to our facility, we will repair it quickly and ship it back at no additional cost to you. In those cases where our warranty does not apply, we will promptly provide you with an estimate of any repair and return shipping costs that may be involved.
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