Response (Zynga Customer Support) 01/06/2010 07:09 AM Hello XXXX,
Thanks for contacting Zynga.
We're sorry your account experienced this loss. We can, however, help restore your account. Before we can do this we will need you to answer some questions about what was lost.
Please be as complete as you can, this will assist us in determining your loss and restoring your account as quickly as possible.
1. How many levels did you lose? 2. How many Godfather points did you lose? 3. Have you purchased any godfather points recently? 4. Did you lose significant job mastery? (Mastered entire tiers that was wiped away) 5. What note worthy items did you lose and the approx amount of each.
Please understand that until we can get answers to these questions we will not be able to restore your account.