請問大大們
如果家中沒有印表機
那要如何列印下來放入紙箱呢?
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sky1052 wrote:
那裡面沒有附上列印下來的也沒關係嗎？
只要把RMA碼寫在紙箱外面 就OK了？
沒關係, Seagate 只要看到外箱上貼有 RMA 號碼, 以及裡面有要送去 RMA 的硬碟 (序號也要對)
這樣他們才能受理, 沒印那張根本沒差
我送兩次都沒附, 兩次都 RMA 回來
sky1052 wrote:
另外想問一下 因為當初的紙盒跟包裝都不在了
可以去書局買氣泡信封袋裝
然後直接送到中正北路1676號嗎？
原始紙盒包裝不在沒關係, 不過用氣泡信封袋裝不知道會不會撞傷硬碟
我是買郵局的 50 元便利箱寄過去, 裡面找東西把硬碟包好就好
我第一次寄的有把完整流程拍照下來, 可以參考:
[教學] Seagate 硬碟申請 RMA 流程 (英文版)
這是簽名檔
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不過小弟英文不好，希望各位朋友幫小弟看一下
先用google翻譯一下，信件內容似乎是說不在保修範圍
但問題是，信件提到寄回來要我負擔相關費用
請問大家有遇過這種情形嗎，要多少錢？
在此先行謝過了～
以下是原文：
Dear Sir or Madam,
Your RMA (Return Material Authorization) Number is 1003071305.
Your Order Reference Number is 1003071305.
This document details the RMA as received. If there are any differences from the Order Acknowledgement, please amend your records accordingly.
If your Return Acknowledgement above shows the Total Return Unrepaired Quantity (RUR) greater than 0, then we have determined that your RMA includes products that are not covered by Seagate's warranty and Seagate has no obligation to replace these products. Your warranty claim for these products has therefore been rejected as invalid.
For a full list of all conditions not covered by warranty, please reference warranty statement supplied with the product and also reference our Seagate Return Policy on our website at www.Seagate.com. Please also reference the Seagate Warranty Void Checklist on our website under Warranty Support and Returns Assistance as a visual aid for items that Seagate will not accept as a justified warranty claim.
The aforementioned product(s) will be Returned to you Un-Repaired. Please be advised that you must pay all applicable duties and customs charges for shipments to and from Seagate. You may also be required to pay freight costs associated with returning the product(s) to you.
If no arrangements have been made 30 days after this notice, you will automatically release ownership of the drives to Seagate (not applicable to AMER(US,Canada and Brazil))
