個人積分：6分
文章編號：26223798
個人積分：55分
文章編號：26268659
個人積分：4分
文章編號：26273973
個人積分：15分
文章編號：26277907
個人積分：124分
文章編號：26294198
baka46@ wrote:
請問版主有收到ASOS寄來退郵資的支票了嗎...(恕刪)
關於退支票問題....
我到現在還沒收到asos退的支票!!
已有寫信詢問!
回覆說有點延遲了...希望我再等14個工作天....
不知道asos 到底什麼時候才會寄來!!
tim1918 wrote:
EMAIL附件（ATTACHMENT for INCORRECT INTL Refund - Postage Receipt Form to Fax or Scan.docx）但是格式好像跟版主的不太一樣～他好像要直接退到我信用卡～是新措施嗎
(恕刪)
這可能是新措施吧!
最近沒買我也不知道!
但是若改用刷退應該會快很多!!
例如 AllSaints 是用刷退退郵資!
問完我的卡號當天就刷退了!!
希望asos改用刷退效率可以好一點!!!
個人積分：1分
文章編號：26338997
個人積分：0分
文章編號：26346610
但是回覆如下:
I can confirm that we no longer accept card details from our customers and that all refunds are currently being processed by cheque, so we can not send you a document for you to provide your card details. We have found sending a cheque to be the most secure way to issue your refund.
只退支票,怪了???
Tim兄能否上傳附件的docx,謝謝!
個人積分：15分
文章編號：26413212
以及ＡＳＯＳ當初回信的內文
Thank you for your email.
I'm very sorry to hear you received an incorrect item instead.
With the information you have provided, we kindly request that you return this item to us so we can refund you as a replacement is no longer available.
Please use the sticky address label from the front of your shipping note when you send the item back to us. When you have sent it complete the attached form and fax it along with the postage receipt to +44 1442 835 850. We will then refund your returned postage costs. Fill in the section on the back of your shipping note to say the item is incorrect, then put the note in your parcel when you send it back. Please return the parcel back to us within 14 days
Once your parcel has arrived and we have inspected the item we will contact you as soon as possible to advise further.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
另外3/9收到他們已經收到我回寄物品的ＥＭＡＩＬ內容
Dear TING CHENG,
Thank you for your recent order; we can confirm that we have received your returned item/s.
The following item/s have been refunded as requested
Item Original Value
Diesel Darron 8M9 Straight Jeans - Blue / 34" Reg/34" Reg/FR 44 reg/34" Reg 78.00
Subtotal: 78.00 (GBP)
Discount**: -7.80 (GBP)
Total refund amount*** 70.20 (GBP)
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***Any funds due should appear on your bank statement within 5-10 working days (Please note that refund times are dictated by the card issuers and are outside our control)
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**If a Discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
***If you paid for part of your order with a gift voucher, after your card has been reimbursed, we will credit the remainder to your Asos.com account.
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Original order number: 28332271
Original order date: 17/02/2011 09:25:01
Original order value:
Subtotal: 90.00 GBP
Delivery: 0.00 GBP
Discount: 9.00 GBP
Vouchers: 0.00 GBP
Total: 81.00 GBP
Should you have any queries relating to your return please do not hesitate to let us know.
ASOS Customer Care
附加壓縮檔: 201103/mobile01-ce1acdbc360f90c285d8632f0f9b6ee8.zip
個人積分：10分
文章編號：26419748
個人積分：98分
文章編號：26458909
