關於訂購american eagle 時遇到的信用卡問題...

Dear XXXXXX,

Thank you for your recent order.

To enhance security, your order was pulled for additional verification.
The name, billing address or phone number supplied was not a complete
match with the information your credit card company has on file.

For your protection this order was not allowed to process further. In
order for your order to be processed, please call us at
1-866-338-2389 8-5pm EST, Monday-Friday.

Thanks for being a part of the American Eagle brand and we're sorry
for any inconvenience.

Thank you,
Customer Relations

想請問一下各位達人，這已經是第二封信了 第一次訂單也是無法處理
我以為是我名字的問題~所以已經把的名字改成信用上的拼音了
再訂一次還是說無法MATCH....
這次我真的不知道是錯哪裡了...
手機還是地址還是..??
我該怎麼去確認我留在信用卡公司FILE裡的英文地址&電話那些的呀?
還是說我該打去美國的AE公司呢??

還有一個問題 就是
留在AE系統內的連絡資料
手機號碼前面是否要加上886 然後去掉0呢?
EX:0912345678 = > 886 912345678

請各位達人開示~~~謝謝