小弟在7月17下標~!
ASOS20號寄出~(平信)
但小弟我到今天都還是沒有收到~
我寫信去給ASOS~
他的回信如下~
請大大幫我看一下~我是等他回信給我就好還是要在寫一封信去詢問?
Hello,
We are writing to let you know that we have received your email and a member of the Customer Care Team is currently investigating your query. We endeavour to get back to you within 4 hours, but in the meantime you may find our self service help and contact pages useful as they provide information on most questions. Please click here for more information.
There's no need for you to respond to this email, we just wanted to let you know we're working on providing you with a resolution and we'll be in touch very soon.
All the best,
ASOS Customer Care
今天起床收信又發現有新的信了:
Hello there,
Thanks for getting in touch.
I have checked the status of your parcel and can see that your parcel has been received back and refunded.
Parcels are returned to us because the carrier has not been able to locate the address, have left a calling card and have not received a response or due to the parcel being refused at the delivery address.
If you still want the items and they're still available, please order them through the website as normal as I can't take your order directly via email for security reasons. An easy way to do this is to log into your account, view the original order and then add the items you want back into your shopping bag.
Please accept my apologies for any inconvenience caused and if I can assist with anything else please contact me again.
All the best,
Emma P
