ASOS寄信來說取消訂單,結果卻出貨了....

25號收到ASOS寄來的信
說取消訂單並退款,上ASOS網站看那筆訂單狀態也顯示取消
Hello,

We’re writing with an update about your recent order 212802982.

We’re sorry to let you know your order has been cancelled due to a tech glitch.

As we haven't debited your account, you won't see a transaction on your card statement. The funds may be removed from your available balance for a short time, but will become available again.

We understand this isn’t the news you were hoping for. If you still want the items and they're still in stock, please order them through our website as normal.

If you have any questions, please get in touch through our Help portal – we’ll be happy to help.

Best wishes,

ASOS Customer Care


結果今天在上去看,發現這筆訂單出貨了....
ASOS寄信來說取消訂單,結果卻出貨了....因為訂單取消原因我又重新下標
等於是買了2次同樣商品
3筆訂單都出貨了...
ASOS寄信來說取消訂單,結果卻出貨了....
結果要選擇退貨
退貨頁面卻沒有那筆訂單....
ASOS寄信來說取消訂單,結果卻出貨了....
這到底是什麼情形??
第一次在ASOS購買東西就中標....
文章關鍵字

中野 梓 wrote:
25號收到ASOS...(恕刪)


問客服,如果擋不下來只能寄到台灣再寄回英國退了,但寄回英國運費不便宜,盧客服看看能不能全退,再不行只好網路賣了
tang34 wrote:
問客服,如果擋不下來...(恕刪)

傍晚六點用GOOGLE翻譯打了一下並貼FB給客服
Hello, this order 212 802 982, I have received your e-mail, said to be canceled, how shipped?
Order canceled because you say, I have purchased 212811032,212810303 Order
How will this do? I do not need 212 802 982 orders, because living in Asia, letters back and forth going two months ...
The following is the e-mail you send
Hello,
We're writing with an update about your recent order 212802982.
We're sorry to let you know your order has been cancelled due to a tech glitch.
As we have not debited your account, you will not see a transaction on your card statement. The funds may be removed from your available balance for a short time, but will become available again.
We understand this is not the news you were hoping for. If you still want the items and they're still in stock, please order them through our website as normal.
If you have any questions, please get in touch through our Help portal - we'll be happy to help.
Best wishes,
ASOS Customer Care
客服一下就回,叫我傳資本資料核對本人
我傳了
接果客服只說
Hey, we're on the case - hold tight & we'll be in touch really soon. ASOS Amy
到現在6個小時了還沒下文...
chiang:加減點一下啦,不然最近要買server,總價快5百多萬,貴到想罵髒話.......

中野 梓 wrote:
25號收到ASOS...(恕刪)


放上網賣不是還能小賺嗎?


中野 梓 wrote:
傍晚六點用GOOGLE...(恕刪)


放寬心吧,ASOS還蠻負責任的,只是要點時間。
至於樓上說賣掉小賺,其實是可以,也是要花時間,沒有賣不掉的東西,只有賣不掉的價格,要賣好價格要有耐心。
我之前用ASOS也發生過這樣的狀況,最後雖然有拿到貨,但我還是默默地自己吸收掉了~ 
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