爆肝首席 wrote:
這位大大好內行我都去...(恕刪)
有空可以找機會回原廠登錄車籍!!
不因你的車是否為總代理或是美規而有所差異...
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這是來自 Mercedes Benz 台灣的一封信,對於美規賓士車主在台灣的賓士保養時對於美規車主與
總代理車主有差別待遇的狀況,廳長寫了一封信給德國的賓士總公司,他們把信件轉給台灣分公司
處理,從信中的回覆可以看出賓士德國總公司對於所有賓士車主的態度是相當正面的,值得讚賞
Dear Mr.Merc
Thank you for writing to Daimler A.G. and allow us to have the opportunity to justify the unpleasant situation. Mercedes-Benz Taiwan is acting on behalf of Daimler A.G. in both sales and service fields for Mercedes-Benz. We are truly sorry for such unpleasant experience that you have encountered from you latest authorized workshop visit. However, we can assure you that all Mercedes-Benz customers ought to receive the same service quality from any of our authorized workshop island wide and are highly welcomed. It would be very kind of you to
provide the vehicle plate, chassis number and location. We will then arrange the nearest workshop to contact you providing necessary assistance.
Sincerely Yours
台灣賓士股份有限公司
客戶關懷中心
重點在此
Mercedes-Benz Taiwan is acting on behalf of Daimler A.G. in both sales and service fields for Mercedes-Benz.
也就是說,賓士台灣分公司是賓士德國戴姆勒集團總公司的延伸,所有賓士車主回廠時所享受的
權利與義務均與台灣賓士所進口的車輛相同.
However, we can assure you that all Mercedes-Benz customers ought to receive the same service quality from any of our authorized workshop island wide and are highly welcomed
所有賓士的客戶在台灣的賓士原廠廠都可以得到一樣的服務品質以及服務.並不因你的車是否為總代理或是美規而有所差異.所以各位車友若是遇到有賓士原廠保養廠對美規賓士的車主有差異待遇的話,請不要認為理當如此,賓士台灣既是賓士德國總公司的延伸,對所有由賓士製造出來的車輛應有一視同仁的對待,請主張你的權益, 因為-你跟其他的賓士車主並無不同.
