I like create this post, because of I really want to appreciate EIZO(HK) Synnex support. I was bought my HD2441 last month, the LCD was prefect, except I have a very sensitive ear. That’s why I called EIZO (synnex) for support after I used the HD2441 3 days. He helped me out to escalate the problem to Japan, meanwhile, he collected back my HD2441 to their testing room and borrow me the other 2441 for my daily use. They also found the problem which I mention. He (Synnex support) keep updated me everyday about the status from Japan. After few days, confirmed from Japan support which the problem I facing with was within their technical spec. HK synnex offer me a different terms to help me out to satisfy my wants. Finally, I suggested to replace a new HD2442. And the support sent my request to Japan, after one day, I got the feedback, I had to add some $$$ to upgrade from HD2441 to HD2442 (reasonable price). And the shipment from Japan to HK for 10 days. And last Friday, I got the Hd2442, I found that the screen was same as 2441, actually, I can said all the setting seems like the same. Except the HD2442 come with remote control. The problem I was facing in Hd2441 which also happen in 2442, but it become less than 2441 which I accept in this condition.
Before, I really want to refund my HD2441, because the problem which I facing with really bother me which I get a sensitive ear. But after I talked with the Synnex support, I can feel that they really want to help me out of my problem, and they really care about customers. That’s why I would like to take a risk to upgrade from HD2441 to 2442.
I think from my point of view, I prefer service is much more important, like the other brand such as “samxxxx “…. I had a very bad experience before. And my suggestion is HD2441 or 2442 are very good LCD for muilt media, and their customer service is the main point which I will continute to buy EIZO product in future. I hope my report can help others to chose which LCD they really wants and the after sales service… Thanks……..
PS:sorry that I dont know how to type chinese.....
