ebay退貨超複雜 求大神幫助 看不到 return label選項

日前購買一個高價鏡頭
賣家同意退貨
然後我把爭議關閉
但都找不到他們說的 return label選項
不知怎麼辦

ebay是這樣回覆的
Thank you for taking the time to write to eBay. My name is Romy, customer service representative of Top Merchant Program. I am happy to assist you further.


Per checking, the reason of this return opened is defective item, so it is seller's responsibility to provide return label or send return postage to you. This item is not eligible for ebay return label, so only seller can provide return means to you. Please keep contacting with seller and wait for seller's help.

On the other hand, we noticed that you opened a dispute on PayPal, normally buyer and seller should resolve transaction issue on PayPal end.


If you have other concer, please feel free to contact us.



We do appreciate your understanding and cooperation.