Thank you for your patience. After researching your order, it has been determined that it was not credited to Ebates due to the use of a non-Ebates coupon/discount. As a result, Cash Back cannot be awarded for this purchase. When using Ebates it is important to only use the coupons/discounts listed on our site, as the use of any other coupon/discount can render your order ineligible to receive Cash Back.
Thank you for sending along this information. We have submitted an inquiry to the store regarding the reporting of this purchase, and will notify you as soon as we have information to pass along. Ebates relies on our stores to report your order to us so that you can earn Cash Back. We cannot credit an account until the store notifies us that a purchase has been made and that Ebates will be paid for this purchase.
Please keep in mind that it can take some time for the store to respond and we will be sure to let you know as soon as they do. Most inquiries are resolved within 10 business days, though some do require more time (Up to 45 days).