Thank you for your recent e-mail regarding order # X903042247.
While we try to apply our promotions to as much of our merchandise as possible, at times, we must exclude some items from the discount. This can be for various reasons, such as vendor agreements that prohibit their merchandise from being discounted. Please accept our sincere apology for any inconvenience you have experienced regarding the promotional offer you received.
We apologize for any inconvenience you may have experienced. If you have any further questions, please email us at internationalcustomerservice@macys.com.