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文章編號：17410475
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文章編號：17410560
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文章編號：17415356
孫小軒 wrote:
http://itunes.apple.com/us/app/1112-episode-01/id298071041?mt=8
我是點了上面網址的 view in itunes 才開始連不上去的
我記起來了，我也連網址後出現問題的
應該是這篇文章中的連結 【990204限今天免費】1112任務 episode 1
剛剛移除 iTunes，把我的Windows7 x64復原到 iTunes前，等等試試看重裝 iTunes是否正常..
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文章編號：17415432
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文章編號：17425139
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文章編號：17426908
Dear Joe,
Thank you for contacting iTunes Store Customer Support. My name is Kaustav. I will surely help you to make your iTunes store experience as enjoyable as possible.
Joe, I'm sorry to hear that you received an error -50 message when you tried to connect to iTunes Store.
Certain types of software can affect the way a computer sends and receives information from the Internet. Here are a few examples of these types of software:
* Firewalls
* Web accelerators
* Ad filters
* Virus protection software
If you have any of this software, and if you cannot access the iTunes Store, you will need to configure these applications to allow iTunes to connect to the internet.
Please refer to the documentation that came with that software, and if necessary contact the software's manufacturer. You'll need to configure the software to allow these domains to send and receive data from the Internet:
itunes.apple.com
ax.itunes.apple.com
Once you have done this, please clear your default web browser's cache before re-opening iTunes.
You may also find a resolution in the following article:
iTunes for Windows: Possible Music Store Errors
http://support.apple.com/kb/TS1424
For assistance in configuring your firewall or accelerator software, you may need to contact the manufacturer or your Internet service provider (ISP). When contacting their support representatives, it may be useful to have the following information:
"Well Known" TCP and UDP Ports Used By Apple Software Products
http://support.apple.com/kb/TS1629
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators , or Firewalls
http://support.apple.com/kb/TS1379
The following articles help Windows users pinpoint software conflicts that could cause the error:
Using MSCONFIG to troubleshoot conflicts in Windows Vista
http://support.apple.com/kb/HT2292
Using MSCONFIG to troubleshoot conflicts in Windows XP
http://support.apple.com/kb/HT1275
Joe, if your computer is on a network, you may also want to try using a different computer on the network or discuss the issue with the network administrator.
If you aren't using a firewall or any of the types of software listed above that might restrict your connection to the iTunes Store, please respond to this email with the following:
- Your complete billing address, for security purposes
- The type of Internet connection you use (such as dial-up, cable modem, DSL, or corporate network)
- The name of your ISP
- Permission to reset your password so that Apple can investigate the issue
...as well as one of the following:
- The last four digits of the credit card used for your iTunes Store account
- The order number of your most recent purchase
- The name of any item you've purchased using this account
Upon receiving your response, the iTunes Store will verify your billing address, reset your password, and perform any necessary tests. You will then receive an email with your new password and the results of the tests.
It is our pleasure to serve you better. If you have any further concern, please feel free to contact us back. We will be more than happy to address your issue. Apple appreciates your business. Have a nice day.
Seasons Greetings,
Kaustav
iTunes Store Customer Support
My hours are:- 07:00 - 16:00 CST. Tuesday - Saturday.
Thank you for allowing me the opportunity to assist you. You may receive an Apple Care survey email; any feedback you provide would be greatly appreciated.
其實他說的我都做過了只差我還沒有清IE的快取
我想大家都節哀吧！等等去清一下快取再來報告各位。
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文章編號：17427407
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文章編號：17427839
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文章編號：17429708
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文章編號：17455194
我的是Windows 7 x64的系統，不確定解決方式是否通用
請參考:
1.先將iTunes關掉
2.C:\Users\*****\AppData\Roaming\Apple Computer\iTunes底下的"iTunesPrefs.xml"檔案先更名或刪除
3.重新開啟iTunes後就正常了
第2項的星號(*)是你的登入帳號名稱，Windows XP的話資料夾路徑應該是C:\Documents and Settings\*****\Application Data\Roaming\Apple Computer\iTunes
PS.要先將資料夾隱藏設定成不隱藏哦!!這樣才看的到AppData(Win 7)、Application Data(Win XP)資料夾
終於TRY成功也不用重灌嚕~~哈哈!有問題請再告知
