能幫我看這寫的意思嗎

我有退一款app程式之後他寄了這一封信給我

能幫我看這寫的意思嗎

The order containing this item is currently processing. Your request is flagged for follow-up and I will contact you once I have more information about your order. Please note that processing can take up to 3 days from the date of purchase. Thank you for your patience in this matter
我有上網翻譯但還是不太懂他的意思
希望大家幫我看一下
謝謝