Hello Woodrow, Thank you for your inquiry regarding Exchange ActiveSync on your HTC Magic device from Rogers. We understand that it is important you receive all the information to best utilize your device. Please delete and re-establish your Exchange ActiveSync account. Verify whether or not your Exchange server requires secure socket layer (SSL) and check or clear the SSL box as appropriate. Adjust your synchronization settings by pressing HOME > MENU, and then touch Settings > Data synchronization > Exchange ActiveSync. Next press MENU and then touch Settings. Change the general settings and mail and calendar settings according to your preference, and press BACK after you are done. If your issue persists, please provide us with as much detail as possible regarding the error. We apologize for any inconvenience you may have experienced. I hope we have answered your question in detail, Woodrow. Feel free to contact us again if you have any further questions. In order to improve our service, I would like to invite you to participate in a survey on the worldwide HTC website at HTC Online Survey. HTC Technical Support HTC HTC Smartphone Wiki - HTC