i'd got the same problem as yours..but when i did the"function clear" there is " NO REPLY FROM MS" coming out........could you tell me how to do for this problem.....thank you soooooo much............
You have to make sure that the phone is "OFF" (which means that you might need to unplug the battery, but be sure you did everything right till this point time)
The timing is the key. When you start the software on the computer, the same time hit the power botton on the phone, that should do it.(Give it several trys)