個人積分：9分
文章編號：43972235
個人積分：4345分
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個人積分：0分
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個人積分：0分
文章編號：44196958
直到昨天還是一樣至少有5~6筆的路跑里程沒有被累計上去
後來直接聯絡Nike+ App的服務人員回覆如下給您參考一下。
希望有幫到妳^^
By the way,那些沒有被累計的里程後來是技術人員以手工添加的方式
幫我累計上去的~
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Hi Kelly：
您好！感謝您聯絡Nike+技術支持團隊，非常樂意為您服務。
對於您最近的路跑沒有累計入總里程的問題，在此為您提供如下建議：
請您嘗試下再運動一次作為測試，然後將記錄同步后在網站端刪除，再重新登錄查看記錄顯示是否正確。
若上面方法無效，請您將最近幾次路跑記錄截圖回覆給我們，我將請技術人員為您手工添加記錄，之後未同步成功的記錄您可以自行刪除。
添加數據，需要您提供的信息為：路跑日期和時間\總公裡數\卡路里\持續時間\速度\使用設備\登錄帳戶
希望以上建議對您有所幫助，若您有任何問題，歡迎您致電Nike+客服熱線：0800-00-6453（工作時間：週一到週五 9:00-18:00法定節假日除外）電話接通之後選擇相應的服務語言，再按3數碼電子產品，我們的客服將竭誠為您服務！
期待您的問題儘快得到解決，希望您保持運動激情！
Keep Running！
Candy
Nike+技術支持團隊
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個人積分：0分
文章編號：44200972
, 後來刪掉後記錄就不見了
, 寫E-mail請Nike+客服手動幫我加回去:================================================================
客户 按 Web 表单 (XXX XXXXX) 2013-06-02 08:24 PM
I finished a 23.66km round, but I accidentally delete this record because nike+web can't show the right information(It showed 4 time record duplicate) .
Could you save or recovery this record and corect it?
My account is XXXXX_XXX@yahoo.com.tw, thanks~
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客服回應:
Hi XXXXX,
Thanks for contacting Nike+ Team about your request to recover the your workout deleted. As a runner, I can definitely understand how you feel with it, because achieving the 23.66 KM workout is really not an easy thing, it must have taken great courage and will. I am more than happy to help you with it.
Actually, we can't recover your workout, but we can manually add the workout for you if you can provide the details of your running. Please note that there won't be any GPS mapping for these manually added runs. I
• Account or Username (Case sensitive)
• Date of run.
• Time of day run began, including time zone.
• Distance of run in miles or kilometers.
• Run pace OR run duration.
• (Optional) Calories burned during workout.
Estimates work just fine if you don't have some specifics of these details on hand. I am looking forward to your reply. And if you have any other questions, please don't hesitate to let me know,
Best regards,
Emma
Nike Team
===============================================================
我按照她的指示填了上面的資料(但GPS mapping 沒救了), 回信, 然後:
客服回應:
Hi XXXXX,
It's so cool that you have been taking part in the activity! And thanks for the information provided, I have transferred the data to the related staff for manual adding. Normally, the data can be added successfully after 2 work days, please be aware of it and check your account.
As to the pictures you send to us, I think they are very important, I will sure write a report to let our senior website technical team know the problem. We appreciate your feedback very much, and we expect that Nike+ will offer better website experience in the future.
If you have any other questions, please don't hesitate to let me know. I wish you a better performance in the coming running!
Best regards,
Emma
Nike+ Team
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數據算是補回來了, 網站的問題, 可能還要由Nike+網站的工程師去解bug; 依我過去的經驗,似乎跟上傳時的網路狀況有關, 建議要用手機軟體紀錄跑步時, 最好重新開機, 讓環境"Pure"一點, 減少可能side effect的狀況, 畢竟多工的手機與手機軟體不比一些較單純的裝置(GPS watch)穩定(又Android 手機百百款, 很難完全沒有相容性問題).
一些使用心得, 給大家參考~
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