Jaime Green <J.Green@alphaindustries.com> 2:44 (13 小時前)
Hello,
Unfortunately, your recent order has been cancelled due to the item being out of stock. We apologize for the inconvenience. This information has been forwarded to I-Parcel to be sure the refund process is complete. Upon cancellation, you should see a refund of all pending charges reversed back to you.
Item: N-2B 01N Parka (color: Tumbleweed, size: L)
Let us know if you have any questions.
Best Regards,
Jamie Green Alpha Industries Inc. 14200 Park Meadow Drive, Suite 110 S Chantilly, VA 20151 (P) 703-378-1420 (F) 703-378-4910
Our sincere apologies for the delay. It appears we had a system integration issue with some orders. When the system processes a “batch” of orders, apparently, in between those batches, some orders were missed. Since then, we have been working with I-Parcel directly to fix this issue. We have reprocessed your order and it will now be shipping to the I-Parcel facility.
Please allow 3-5 business days for the order to update tracking information. Again, we sincerely apologize for the inconvenience this has caused you. Once the order is received at the I-Parcel facility, I will refund you 15% of your order total back to you.