STP 購買 factory second的不愉快經驗及STP回應態度

jojo0929 wrote:
本人近來對鞋靴很迷...(恕刪)

費紳爺 wrote:
花一點時間讓大家瞭解...(恕刪)

jojo0929 wrote:
我沒錢去買正品，不...(恕刪)

Hsu43490 wrote:
我看台灣不只服務業奴...(恕刪)

Hsu43490 wrote:
我看台灣不只服務業奴性夠，消費者的奴性才是真正重到讓人驚訝不已，買個東西怕東怕西的，不送台灣又如何？大不了少一個讓人踩地雷的管道而已。而且真的要買的話也不是沒有辦法，找美國代收還比STP直送便宜的多，...(恕刪)

jojo0929 wrote: Dear Customer Service Staff,


It seems that you don't wanna cover the international shipping fee (in fact that won't be too expensive ,maybe 30-40 USD ). Alright you lose a potential long term customer for the sum that's what you think I'm worth. And I don't even ask you to compensate for the shipping fee from the USA to Taiwan.


Please ask yourselves whose fault the whole thing is ! The credulous customer who believed that you would fulfill the responsibility to make sure even the 2nds true to their promise : "These are items with barely perceptible blemishes or slight irregularities that do not affect fit, performance or longevity"?


Did you do that? Did you check your items after receiving and before shipping them? Don't you really think a wrongly cut and sewn shoe tongue doesn't affect the normal daily use and it still conforms to what you call 2nds? You sent me crap like that and boast American made craftsmanship? Are you kidding me?


And why is my comment about the shoes on the product page still not approved? Is it the truth you don't want people know ? Maybe someone purchased them before and returned them and you still sold them to me? You knew they are seriously flawed but you still sold them again? Didn't you?


Anyway I will sent them back and I want you to reimburse the returning international shipping fee. That's the least you should do. You take international orders; you knew I'm from Taiwan at first, and you accepted the credit card issued by a Taiwanese bank. The only difference is some Taiwanese use direct shipping and some use forwarding agents. You want me to believe you sent me any crap like that and I either cover the back and forth costs or keep the badly made product , OK. It's the the era of Internet. People share information online. You have many customers from Taiwan who get to know you via web word of mouth. If you think your refusal to cover the returning the international shipping fee is righteous, then insist on it. Taiwanese customers would know STP sells 2nds and treat you as 2nds.


Once again let me know the returning process, and imo they shouldn't be on the market and pretend they are 2nds.
...(恕刪)