個人積分：0分
文章編號：19714783
個人積分：418分
文章編號：19715204
個人積分：37分
文章編號：19722782
個人積分：37分
文章編號：19722937
個人積分：0分
文章編號：19724857
個人積分：8分
文章編號：19725294
個人積分：6分
文章編號：19726289
個人積分：0分
文章編號：19726866
個人積分：15分
文章編號：19727931
個人積分：37分
文章編號：19730577
一封是說我的錯...不過已經幫我取消了..
另外一封叫我自己找Gameloft..我已經寫英文信給Gameloft..
第一封如下:
---------------------------------------------------------------------------------------------------------------------
Hello Eric,
Greetings from Apple! Before I start finding a solution to your problem, I want to begin by introducing myself. My name is Judy and I will be assisting you. It is essential for me to be able to provide you with the right information to address your issue today.
I understand you had purchased the free version of "Rogue Planet" and you were billed for it. I can certainly appreciate your concerns and I am happy to provide you with the information you require today.
I have reversed the charge for your application purchase, which I understand was unintentional.
In five to seven business days, a credit of $4.99 should be posted to the credit card that appears on the receipt for that purchase.
Please note that this is a one-time exception, as the App Store Terms and Conditions state that all sales are final.
Here is a link for the "Free" version:
http://itunes.apple.com/tw/app/rogue-planet-free/id346622193?mt=8
If you require any other assistance please let me know, for I'll be more than happy to help you with whatever I can. Thank you for the chance to improve your iTunes experience. Take care and have a safe week.
All the best,
Judy
iTunes Store Customer Support
-----------------------------------------------------------------------------------------------------------------------
第二封如下:
==================================================================
Hello Eric,
I understand that the developer Gameloft has a 10 day download free Apps promotion going on. However, when you downloaded the App "Rogue Planet" you were charged and you would like to know why. I know how eager you must be to resolve this. My name is Angela and I would be happy to assist you.
Please note that Gameloft is the best resource for information about promotions and the App Rogue Planet. Therefore, I recommend you contact Gameloft directly. Please visit:
http://www.gameloft.com/support.php
I hope that you continue to enjoy using the iTunes Store, Eric. Thank you for your patience and understanding. The iTunes Store appreciates your business.
Sincerely,
Angela
iTunes Store Customer Support
==================================================================
感覺在Apple Store買東西很沒有保障!
