On Feb. 24th I paid 590 NT dollars to buy "Sack of Gems", and used them to upgrade Laboratory and built Archer Queen.
Then on the morning of Feb. 25th(GMT+08:00 Taipei Time)when I logged in, I found that Laboratory was not upgraded and Archer Queen was not built. But Gems were deducted.
Please help me fix this problem as soon as possible.
以下是他們的回信: Thanks for contacting us and playing Clash of Clans!
We are sorry that some of your upgrades were not completed properly.
We have informed the team and checked our records and found no evidence that a crash or disconnection could provoke lost gems or resources.
We are sorry that you had to do your upgrade again but everything should still be available. Unfortunately, we are not able to cancel this action or offer any refund in this situation.