Surface Pro 4 高效能運轉風扇不轉過熱閃屏殘影 (附影片)

即使在高效能運轉風扇不轉過熱閃屏殘影

請問有人也出現一樣的問題嗎？

我一次買了兩台兩台都開始出現風扇不轉的情況其中一台兩顆風扇完全不動已經出現過熱閃屏了

打電話給客服客服竟然跟我說官方知道這件事情但是官方沒有正面回應所以他們也不知道怎麼辦我請客服轉接高階主管來處理他竟然不轉說主管權限也一樣也沒辦法處理

消費者真的完全沒辦法嗎?
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剛剛再次致電微軟也是相同的回應
我說一台Surface Pro 4 當初買的價格是 3萬3千8百元
修理竟然要接近 1萬5千元近乎半價太扯了
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影片

https://youtu.be/5fJ0OQBDHAI
https://youtu.be/XuywYWzNCUI
https://youtu.be/_ROR4r80OYU

下圖為影片截圖

Surface Pro 4 高效能運轉風扇不轉過熱閃屏殘影 (附影片)

2018-04-09 10:05 #1

文章關鍵字

Surface Pro 4 殘影效能風扇影片

oxalis757

7分

樓主

oxalis757

個人積分：7分

文章編號：68072582

補充: 請google搜尋關鍵字 "surface pro 4 Flashing screen"
看起來災情蠻慘重的
以下擷取一段使用者描述
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As for an official fix, Microsoft hasn’t offered much so far. In an official statement to The Verge, the company said it’s aware of the problem and “monitoring the situation closely.” The spokesperson added that if your Surface Pro 4 is flickering you should contact customer support.

In the meantime, the company is offering display repairs, but they’re not cheap. (The device, which was released in 2015, is no longer covered by its warranty.) Some customers report paying Microsoft $800 for a screen repair, though the company’s website puts the price at $450.

If enough people report the issue, Microsoft should eventually recall the faulty devices (we hope). For now, hang tight and please don’t freeze your Surface Pro 4.
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oxalis757

7分

樓主

oxalis757

個人積分：7分

文章編號：68072731

在國際上消費者聯署反映此問題希望微軟正視問題

https://flickergate.com/

We are 2000+ customers who lost $3 Million+ due to faulty/defective Microsoft Surface Pro devices.
Microsoft's Support team is disregarding our issue