af官網訂購 沒收到貨 af擺爛怎麼辦

大家好

我在美國的AF網站訂購東西 但是 已經一個月了 都還沒收到貨

http://www.fedex.com/Tracking?tracknumbers=9102038163168160985153&action=track&language=english&cntry_code=us&mps=y

打給AF
Unfortunately, because you have had a previous shipping issue there is nothing we can do to assist you with this order.

Feel free to contact the shipping carrier to get a better idea of where and when this package was delivered, but there is nothing further our company can do for you.

打給FEDEX
We have received your request, however when packages are lost or damaged, only the party directly paying the shipping charges to FedEx SmartPost may file a claim. Please contact the Shipper with your information so they may file a claim, and discuss company "replacement" policy with you. We apologize for any inconvenience.

打給郵局 他說 FEDEX有說要送這件過去 但是 還沒送過去

請問現在該怎麼辦?這包裹將近400美金?

我已經跟AF說 不能接受付400美金 什麼都沒收到 你們竟然不用負責?

我也不懂他說我們之前的運送爭議是什麼 我曾經跟他們訂過一次東西少寄了一件 有請他們退那件的錢給我 但是 那是真的沒收到

而且這次 他也查的到我就是沒收到 但就是擺爛

我說要退款 他竟然說 要我把貨退還給他才能退款

我說要再寄一次給我 他說他已經寄過了

請問大家這該怎麼處理 還是有美國消保會可聯絡嗎

謝謝大家