請"美國逸室購"代購HM的電腦椅想退訂...卻要付出大代價!?

本人在9/27請代購網"美國逸室購"代購兩條EM BODY CHAIR...
但在10/2因為自己找到更想要的顏色(美國已停產)台灣代理還有現貨!!
所以向該代購網提出退訂的想法!!
但卻得到以下的回覆

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我查了一下店家的退貨作業，由於您的椅子屬客製品，每張椅子他們會收 USD 149 退貨處理費，外加 25% (USD 1719*0.25=429.75) 的回庫費用。

等於每張椅子您要仍要支付 USD 578.75 的退貨相關費用，非常不划算。

All Leap/Freedom/Embody Chairs Custom Colors ordered from the factory may be returned within 30 days of receipt. There is a return/exchange charge of $149 and a 25% restocking charge.
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但是EM BODY CHAIR本來就是屬於客製品的椅子無庫存!!
而且我兩個時間點不到一個禮拜(成品完成要45天!!)
而且同時也椅MAIL詢問HM官方網站退貨的費用如何計算!!
也以這樣的意思的MAIL回給的該"代購網"!
她又回覆了一個網站給我!!

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我們合作的店家是 Office Design.com (http://www.officedesigns.com/file_include-exec/file/contact-us)。

附上相關連結，上有退貨作業相關條款。

謝謝！
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我個人的想法是請他代購HM的椅子!!
他事先也沒有告訴過我這個網站!!
但他現在卻要我跟著這個網站的規則走!!?
我覺得對我來說非常的不合理!!
所以我有想訴諸媒體及消基會的衝動!!

而該代購網也就回覆我最後一封MAIL的內容!!

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http://www.officedesigns.com/file_include-exec/file/contact-us

· All returned items must be in new/original condition in which received. Merchandise returned in damaged condition will have associated charges.

· A return authorization is required for all returns. Please contact Customer Care to obtain a return authorization.

· All shipping costs associated with returned merchandise are the customer's responsibility, including the cost of "free" outbound shipping.

· Full purchase price will be refunded, less any exchange/return/restocking fees, within 30 days of purchase.

· In the event that a free gift was given with product purchase, the value of gift will be deducted from refund.

· Custom orders are cancelable within 72 hours of order date. A 25% restocking fee will be assessed to any order cancelled or returned after 72 hours. Please contact our sales department toll-free at 1-877-696-3342 with further questions.

· All Aeron Chairs may be returned/cancelled within 30 days of receipt for a full refund, credit or size/color exchange less $75 for restocking and/or shipping.

· All Freedom and Embody Chairs on the Quick-Ship program may be returned within 30 days of receipt. There is a return/exchange charge of $99.

· All Leap Chairs on the Quick-Ship program may be returned within 30 days of receipt. There is a return/exchange charge of $75.

· All Leap/Freedom/Embody Chairs Custom Colors ordered from the factory may be returned within 30 days of receipt. There is a return/exchange charge of $149 and a 25% restocking charge.

請注意紅字項目。

我們已在美國時間 9/27 幫您下單，您在美國時間 10/2 清晨反應要退訂，已經超過下訂後 72 小時，店家會收取 25% 的回庫費用 (Restocking fee)。



對於您的不滿，我們感到抱歉，也不希望您對我們有任何誤會。

倘若您對此事真的感到不快，可以委請消基會做個仲裁，我們很樂意接受他們對於此事的裁決及看法。

謝謝！

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可以請有經驗的朋友幫我解答我目前的狀況嗎!?
我並不是想要求全額退費!!
但那退訂的門檻真的是讓人很卻步!!
我一個月也不一定賺的到三萬!!