各位先進 小的將seagate送修 收到一封看不太懂的回信

小弟於99.06.27 將1顆3500320AS 送修。今天收到了這封信件，實在是有看沒有懂，懇請各位先進解惑、解

釋。倒底SEAGATE要我作什麼呢? 謝謝

PS：這顆硬碟之前已經送修回來一次，六月的某天BIOS裡又找不到這顆硬碟了，換台還是抓不到，所以又送回去

了。

原文內容如下：

Dear Sir or Madam,

Your RMA (Return Material Authorization) Number is 1003151844.
Your Order Reference Number is 1003151844.

This document details the RMA as received. If there are any differences from the Order Acknowledgement, please amend your records accordingly.

If your Return Acknowledgement above shows the Total Return Unrepaired Quantity (RUR) greater than 0, then we have determined that your RMA includes products that are not covered by Seagate's warranty and Seagate has no obligation to replace these products. Your warranty claim for these products has therefore been rejected as invalid.

For a full list of all conditions not covered by warranty, please reference warranty statement supplied with the product and also reference our Seagate Return Policy on our website at www.Seagate.com. Please also reference the Seagate Warranty Void Checklist on our website under Warranty Support and Returns Assistance as a visual aid for items that Seagate will not accept as a justified warranty claim.

The aforementioned product(s) will be Returned to you Un-Repaired. Please be advised that you must pay all applicable duties and customs charges for shipments to and from Seagate. You may also be required to pay freight costs associated with returning the product(s) to you.

If no arrangements have been made 30 days after this notice, you will automatically release ownership of the drives to Seagate (not applicable to AMER(US,Canada and Brazil))


** ** ** ** ALWAYS REFERENCE RMA NUMBER ** ** ** ** when inquiring about or sending in your order.


AMER (US,Canada and Brazil),ASIA PACIFIC

Please go to http://www.seagate.com/www/en-us/about/contact_us/ if you have questions about your order.


EMEA :EUROPE, MIDDLE EAST, AFRICA

Email : euro.customer.support@seagate.com

Should you have any questions please contact us with a subject line "Return Unrepaired Inquiry". You can arrange pickup of the drive/s at the following address, please have the courier reference your RMA number and number of units to be picked up.


SEAGATE TECHNOLOGY, INT 'L
Koolhovenlaan 1
Schiphol-Rijk 1119 NB
Netherlands


Best regards,
Seagate Technology