05/13/11於ASOS寄出的商品還沒收到 Orz

05/27用破英文寫信給客服：
Dear asos~
Until today( Friday 27 May 2011), I still have not received what I ordered!
Would you help me for track where's my order?
Thank you very much!

對方回：
Hello Ken,

Thanks for getting in touch.

I can see that your order was placed on the 12/05/11 and we advise that orders usually take up to 11 working days to be delivered, so your parcel should arrive by 27/05/11.

To allow for any postal delays, we do ask that you allow an extra 11 working days for your delivery on top of the above timescale. In the unlikely event your order is not delivered by 14/06/11, please check with your neighbours and any safe places that a parcel might be left and let us know as we can then look into this and find the best resolution for you.

As advised on your dispatch email a tracking number is not available for this delivery.

Thanks for being so patient, and please let me know if there’s anything else I can help you with.

All the best,

Daniella
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06/14不耐煩的再寫一封大同小異的給他：
Dear asos~
Until today( Tuesday 14 June 2011), I still have not received what I ordered!
Would you help me for track where's my order?
Would you provide more information about where is my order?
Thank you very much!

對方回：
Hello there,
Thanks for contacting us about your Delivery.

We are currently experiencing an increased volume of e-mails which is unfortunately causing delays to our usual speed of response. Please accept our apologies for any inconvenience this delay may cause. Rather than keep you waiting, we thought we would drop you an email with some information we believe may answer your query.

If your parcel has been sent with Express Delivery, you’ll be able to keep an eye on its progress by clicking on the tracking link which was provided with your Despatch Confirmation Email.

If you are contacting us about your Standard delivery, please check the expected delivery on your Order Confirmation or click here to find out more. If your delivery date has passed and you haven’t received your parcel, we would ask you to allow an extra 9 working days grace for delivery. This is to allow for any delays the Carriers may be experiencing. If you haven’t received your order after this time, please respond back to this email and we will prioritise your enquiry and resolve it.

If your query is not related to deliveries, please visit the Help section on our website where you can find the answers to most frequently asked questions.

All the best,

ASOS Customer Care

怎麼感覺ASOS總是叫我等，從訂購至今都一個多月（含非上班日），難道是我太澳客嗎？
請問版上有人遇過這種問題嗎？
有沒有辦法追蹤到現在商品送到哪了？