向美國COSTCO客訴新竹店惡搞....美國COSTCO 新回應...1/16 12:42

Dear ***,

We appreciate you taking the time to email Costco Wholesale.

Your feedback is very important to us. We take very seriously any member service issues that occur within our warehouse locations.

We have forwarded your e-mail to the warehouse manager for their review and response. If you would like to contact a member of the warehouse management staff you can call them directly at the phone number listed under the ‘Locations’ section of our website at www.costco.com

It has always been our policy to treat our members with the utmost respect and consideration. I apologize for the unfortunate circumstances regarding your experience in our warehouse.

Thank you,

Mellissa
Costco Wholesale Corporation








Dear ***,

We appreciate you taking the time to email Costco Wholesale.

I am sorry to hear this happened. Can you tell me what Costco you went to, so I can let the warehouse manager know what happened.

Thank you,

Sher
Costco Wholesale Corporation




Note this message was submitted through the costco.com web site customer suggestion page on 01/14/2012 00:58:27 PST

Comment/Suggestion/Request/Question Text:
am the goldstar member of COSTCO (Taiwan)
my member No.***********
I want to buy KS (KIRKLAND SIGNATURE) golf gloves.
I had been there for several times,
But there is no M-size in Hsing Chu always.

WHY WHY WHY

I tried to write that on customer suggestion ,but no response ,nobody care.
Finally ,I try to talk to customer service agent,
she said "We do not have M-size,but you may leave a message ,we will inform you when we receive that"

Fine,I leave a message.

Several days passed.I got a phone call from COSTCO ( Hsing Chu ),
the guy told me " we have KS golf gloves.you can buy it now"
I drived to COSTCO ( Hsing Chu ) for 30 mins ,
"what ?? the shelf still empty"

ARE U KIDDING ME ,COSTCO.

U waste my time ,my money and hurt my feeling.
U really make me mad







Personal Information:
First Name: **
Last Name: **
E-mail Address: ***
Telephone Number:
Costco Member Number:
Order Number: