I am sorry that you have not yet received your order #--------------------------------
I can confirm that your order was sent via Royal Mail to the following address:
---------------------- ---------------------- Taipei City, ------- Taiwan
Your parcel is currently with Royal Mail and because it was sent via non traceable service we are unable to confirm the exact location of your parcel.
Usually we will deliver the order within the expected delivery time, sometimes we may ask our customer to wait little longer, because some delays may occur which are beyond our control.
In this case I would ask that you kindly wait until May 20, 2010.
I can understand that waiting again for this time frame would be frustrating and this has led to a disappointment, however your patience and understanding are greatly appreciated in this regard. It's been our experience that the majority of late packages arrive shortly after the estimated delivery date. Therefore, it may even be delivered before this date.
Please note that we take full responsibility should any item become lost or damaged while being delivered and we are more than happy to replace or refund these items based on the availability of stock at a cost to ourselves.
Please rest assured that your package is on the way and will reach you soon.
If your package has not arrived by the above mentioned date please contact us again on close of the above date by using the following link and we will assist you further: