APPLE TV(蘋果日)購買.保固期真的是這樣嗎??

各位您好

主角是: APPLE TV III

購買日: 2014.01.10(蘋果日)

入手日: 宅急便送貨到達日為2014.01.16

_______________________________

就個人認知 (有錯請指正)

一年保固到期是否應為 2015.01.15 呢?

但由產品序號去官網查證

到期日卻為2015.01.12

雖說只短少三天(也不是這麼愛計較)

但若有在使用三C產品的各位就知道

有時候就特別奇怪,

偏偏挑在最後快過保時才壞掉

_______________________________
(今天2014.01.20)
而目前產品的狀態是完全沒有拆封
(即郵送盒打開,產品可以由外觀看到序號
但完全沒拆,連膜都在)

打過電話給客服,

說明情況,但客服就是說

已經註冊了,無法處理(我什麼動作都沒作丫?)

問我有沒有發票(記得應該不會隨產品來才是?)

只願意給我一組電子信箱

叫我自己去連絡

____________________________________

我就以目前有的資料

寄EMAIL請教

蘋果回覆如下:

Dear Apple Customer,

Product Serial Number: DXXXXXXXX
Case ID: XXXXXXXX

Thank you for sending your product's tax invoice to Apple.

Apple has reviewed your tax invoice and your request to update the purchase date in our records. Your request was carefully considered. We regret to inform you that your request has been denied.

Your request was denied because the date of purchase for the product has been previously established via this process and cannot be adjusted again.

Your product has the following date of purchase in our records: 13/January/2014

For further assistance with this issue ,please call Apple support and provide them with the case number above.To find the phone number for your area please visit: http://support.apple.com/HE57.

Sincerely,

AppleCare Agreement Administration

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我瞭解他說申請調整保固期間被拒絕了,
理由是2014.01.13己由他們系統記錄為購買日

是不是有大大可以幫忙一下

這真的是對的嗎?

真的是我認知的錯誤嗎??

再次說明,

我知道保固只差三天

但始終就是覺得怪怪的,

因為收到產品的日期就是2014.01.16

我能開始使用的日期也是2014.01.16當天

保固不是算到2015.01.15

保固硬是登計2015.01.12

_________________________

沒圖沒真相:

1.管理處有管理員代收包裹簽收記錄 (懶得下樓拍照了)

2.宅急便包裹標籤,有明確的預估送貨日及到逹日
(至少可以證明,我2014.01.13是不可能拿到產品的)

APPLE TV(蘋果日)購買.保固期真的是這樣嗎??